Swan - Pangbourne

Swan - Pangbourne 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. L

   Lavinia

   New York City1則評論

   5.0

   在3天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   We had a good experience at the Swan, with excellent food and service.
   

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2. S

   Steve

   Jacksonville20則評論

   5.0

   在5天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   The Swan is looking great after its completed renovation, service and food were great. So glad the scotch egg stayed on the menu
   

   Swan - Pangbourne已在2天前回覆

   Dear Steve Thank you so much for kind words, it means a lot to us. We so glad you like our new look as much as we do. Great to know you enjoyed our food and service. We cant wait to see you again soon Best wishes Team Swan
   

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3. j

   joanne

   Hertfordshire3則評論

   1.0

   在5天前用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   Unfortunately when I got to the pub there was no where to park. I tried the station and that was also full and the village hall people were trying to phone to park ahead of me and had been trying to call for a while. So I abandoned my booking and went elsewhere. I accept parking is sparse at the pub but probably won’t try again for this reason Shame because it’s a beautiful spot and I’ve previously had great food and a place to park
   

   Swan - Pangbourne已在2天前回覆

   Dear Joanne Its very disappointing to receive 1 start rating purely based on car park availability. We work very hard on our reputation and always trying to improve on many thigs but sadly car park in not one of them. There is nothing we can do about the size of it, its completely out of our hands. Kind regards Team Swan
   

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4. H

   Helen

   Oxford5則評論

   5.0

   在6天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Professional service little wait time and very good food
   

   Swan - Pangbourne已在2天前回覆

   Dear Helen Thank you so much for your kind words, it means a lot to us. We so glad you enjoyed our food and service. We cant wait to see you again soon. Best wishes Team Swan
   

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5. R

   Rob

   Berkshire2則評論

   5.0

   在2025年4月12日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Great to see the pub open again after such a long closure after flooding again. Great pub and one of the best locations anywhere. Nice friendly and helpful staff.
   

   Swan - Pangbourne已於2025年4月13日​回覆

   Dear Rob, Thank you for such kind words. Believe, we are happy to be back! We hope to see you again shortly. Best Wishes Team Swan
   

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6. A

   Anna

   London8則評論

   5.0

   在2025年4月9日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Great service great table by the river. Lovely food
   

   Swan - Pangbourne已於2025年4月13日​回覆

   Dear Anna, Thank you for such lovely comments, glad to hear you had enjoyed your visit. Hope to see you again soon. Best Wishes Team Swan
   

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7. D

   Don

   Kent1則評論

   2.0

   在2025年4月2日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 3
   4. 氛圍 2

   We booked for lunch and were given the table we asked for overlooking the river. Food. Starters were ok (not great). The toast supplied with the Pate was burnt. Main courses (about an hours delay). Fish curry good - Steaks x2 were a disaster. Ordered Medium Rare and Rare - both were on the wrong side of medium. Incorrect type of chips supplied for one of the steaks. Asked to speak to the 'Manager'. Initially she tried to be overbearing with no apology (another of your customers said to us afterwards - 'she was rude'). Eventually she apologised after listing many excuses - busy, she was serving in the bar (?), etc. The steaks were deducted from our bill. We didn't stay for dessert or coffee. Payment card system needs a review. In order to split the bill staff had to return to the main till to split. The main poistive of our visit was the view of the river!
   

   Swan - Pangbourne已於2025年4月6日​回覆

   Dear Don, Thank you for taking the time to leave us your feedback. We're glad you enjoyed your river view table as requested. We're sorry to hear the food and service did not meet your expectations. While mistakes can happen, we aim to resolve them professionally, as we did by rectifying the problem with your steaks, and passing a long your feedback to our team. Our manager did her best to explain the delay and apologise, our intention was never to come across as dismissive or overbearing, though we understand that tone and timing can impact how things are received. While we strive for consistency, we know there's always room to learn and grow. Best Regards Team Swan
   

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8. K

   Keith

   Berkshire1則評論

   5.0

   在2025年3月30日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Great food great setting have booked to return again
   

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9. A

   Alan

   Kent1則評論

   5.0

   在2025年3月25日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Seated in area looking out onto river. Service just right; not hurried and certainly not slow. Good and varied choice of menu and wine list. What more could you ask for?
   

   Swan - Pangbourne已於2025年3月28日​回覆

   Hi Alan, It is lovely to read your comments about our place! Maybe next you come, you will be able to enjoy the sunshine in our terrace. We hope to see you again soon. Best Wishes Team Swan
   

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10. N

    Natasha

    Berkshire22則評論

    1.0

    在2025年3月23日用過餐

    1. 整體 1
    2. 食物 1
    3. 服務 2
    4. 氛圍 1

    Terrible Sunday roast. Veg were good - meat really had, chicken dry and beef uncuttable!
    

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