- 整體 2
- 食物 1
- 服務 2
- 氛圍 5
I have dined here for brunch many times previously. Today wasn’t in our favour. My partner and I ordered a Breakfast Enchilada and a Bacon Benny with our beverages.
The Breakfast Enchilada came out first, reasonably quickly. Our immediate thought was where is the Bacon Benny. Unlikely it could be cooked that quickly.
I encouraged my partner to eat her Breakfast Enchilada straight away as I didn’t want it going cold waiting for my Bacon Benny. Too late it appears. The Breakfast Enchilada was delivered cold. Completely cold. Even the grilled cheese on top was cold as well as the egg filling. I returned it to the counter, telling the wait staff it was cold. I heard her hand it over to the kitchen stating ‘apparently it’s cold’. No, not apparently … it is cold. I’m thinking these must be prepped in advance and heated on ordering, not freshly cooked.
Anyway, the same Breakfast Enchilada was heated and returned. Not a fresh cooked one. We knew this because the piece we chopped off to eat at the beginning was still missing. So when it’s returned, the Bacon Benny still hadn’t arrived, so again I encouraged my partner to start eating so it didn’t go cold.
After she had eaten half, we enquired where the Bacon Benny was as we were hoping to have our brunch together.
The waitress went inside and brought out my Bacon Benny almost straight away. Guess what. Stone cold. My guess it was sitting there for quite a while. The Hollandaise Sauce I ordered on the side even had a thin layer of skin over it.
I raised this with the gentleman who immediately says he’d get me another. I didn’t want to risk getting the same one back reheated like the Breakfast Enchilada so I declined.
The gentleman stated he didn’t was us leaving disappointed/unsatisfied (too late) so he’d refund us, which he did.
I love this place, I love coming here and I’ve never had a bad experience in the past. I’ll definitely be back - perhaps today was just a perfect storm for us.