Tea Lounge at the Biltmore

Tea Lounge at the Biltmore 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. w

   walter

   London1則評論

   1.0

   在2024年12月26日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   Food was very poor we paid £450 for 3 ppl for 3 full-of-bread sandwiches not even good ones, 2 scones and 3 mini desserts with a bottle of sparking wine. An absolute shame to poverty. Do not go, I don’t usually write reviews but this place was an absolute joke.
   

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2. k

   kayla VIP

   Fort Lauderdale1則評論

   1.0

   在2024年12月25日用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 2
   4. 氛圍 1

   We entered the Biltmore and the lobby was PACKED with patrons sitting in the lobby drinking tea etc. We assumed this was the tea tasting. When we finally found it, it was literally across from the busy lobby, basically out in the open, no intimacy or seclusion from the Afternoon Tea experience. Upon checking in with the hostesses, there was at least 2 minutes before anyone even said “Hi! We will be right with you.” When they did acknowledge us, they asked my name. I gave my last name and they confirmed my first and full name, so they verified my reservation. Then, we were seated. Literally across from the busy lobby. Again, my reservation was already verified by the hostesses- they referenced my full name. When we got to the table, the hostess questioned my reservation again after providing us with menus and telling us to select what we wanted. We literally waited 30 minutes for someone to return, only to question my reservation again and was told someone else was confirmed our table; I felt as though they were accusing me of lying, even though original hostess stated my entire name! They sent a manager over to check again, where I even started to pull up a bank statement showing the hold that Open Table told me they would he charge to reserve the reservation, Email confirming the reservation and a Text I received both 24 and 48 hours confirming we were still arriving. Finally, all of that proof sufficed and service started. For the increased charge of Afternoon Tea being that it was Christmas Day, they could have at least comped us the difference for the embarrassment and inconvenience they caused us, especially at a brand as well known as The Biltmore. I have dined and stayed at multiple Biltmore properties and this was the only one I have ever left feeling this poorly about. The quality of the offerings for the Afternoon Tea were not worth the increased price for Christmas. Sandra our server was very sweet though and the best part of our time.
   

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3. C

   Christiana

   Naples8則評論

   5.0

   在2024年12月25日用過餐

   1. 整體 5
   2. 食物 4
   3. 服務 5
   4. 氛圍 5

   This is a smaller tea room so more quaint and with great service. We loved it. They took great care of us and the food was delicious.
   

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4. S

   Sarah

   大波士顿1則評論

   5.0

   在2024年12月25日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 4
   4. 氛圍 4

   This was an absolutely excellent experience on a busy Christmas Day.
   

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5. T

   Tim VIP

   聖地亞哥1則評論

   3.0

   在2024年12月25日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 3
   4. 氛圍 4

   We did the Christmas Day tea which I do not believe was too dissimilar to a normal Afternoon Tea at Biltmore. It setting was nice, their Lounge is pretty small and I would guess the hotel was trying to pack as many persons in as possible. Our waitress was nice and knowledgeable but I feel like she was overloaded or they were short-staffed as she did all of the serving and dish-removal and set up. At Harrod’s two years prior, those roles are fulfilled by different individuals so the process runs more efficiently and smoothly. I enjoy the Harrod’s experience much better this this one.
   

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6. DS

   DSNJPenn

   New York City2則評論

   5.0

   在2024年11月9日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Great experience, Sneha was an awesome server which made the experience wonderful. great time with my family.
   

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7. A

   Ashraf

   London1則評論

   5.0

   在2024年8月4日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Sehna took great care of us with amazing service and customer service
   

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8. OT

   OpenTable食客 VIP

   London11則評論

   5.0

   在2024年6月1日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   The varieties were good and the tea was delicious and cold, but very expensive
   

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9. AH

   AngelaH

   London4則評論

   4.0

   在2023年12月18日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 5
   4. 氛圍 5

   The staff at The Biltmore must be the nicest in London. They could not have been more accommodating and lovely. The decoration was very pretty. It is a shame that it was so quiet as it deserves to be busier. My only hesitation is that some of the savoury things had sugar on them,the mushroom tart had sugar crystals on the pastry. This should be more of a destination for afternoon tea.
   

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10. OT

    OpenTable食客 VIP

    Los Angeles11則評論

    3.0

    在2023年10月7日用過餐

    1. 整體 3
    2. 食物 3
    3. 服務 5
    4. 氛圍 2

    We booked afternoon tea for three but only seem to recurve afternoon tea for two yet paid for three. Very over priced compared to other afternoon teas I’ve had the team were good but didn’t really know what they were serving and you are just stuck in the lobby so not really a nice atmosphere.
    

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