- 整體 1
- 食物 1
- 服務 1
- 氛圍 2
We had a 7pm reservation and arrived at 6:40pm. No reception at the hostess area. We waited a few minutes and decided to go to the bar. There we saw the owner tending bar. Obviously busy and obviously short staffed for the evening. After about 10 minutes, he asked about dinner, told him we had a 7pm reservation and ordered cocktails. At around 7:05 we were seated. No wait staff approached our table until 7:30-7:35pm. No water, no “I’ll be right with you” nothing. At about the time (7:45 or so) my wife said “ This is not good, let’s pay the bar bill and go” the waitress approached our table, apologized for the delays, blamed it on large parties tying up staff and asked if we were ready to order. As a last ditch effort to save an evening at a restaurant we heard so many good things about, we asked, given the kitchen was admittedly back up, how long would the wait be for dinner. The waitress responded with 30-40 minutes. Needless to say we thanked her, but paid the bar bill and went somewhere else.
I understand it was Christmas Eve, they were short staffed but the total lack of attention to any detail, simple things like greeting your arrival and acknowledging your existence at a bar and then table is not acceptable. A total bust and doubtful we will return