Teya Santa Lucia

Teya Santa Lucia 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. C

   Cecilia

   多倫多42則評論

   5.0

   在5天前用過餐

   1. 整體 5
   2. 食物 4
   3. 服務 5
   4. 氛圍 4

   Took some out of town friends, and it did not disappoint. The sopa de lima and sopa de frijol were very good. We also had some panuchos, fish, and papadzules. The service was great and friendly. They accommodated us with my baby outside.
   

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2. DG

   DavidG

   多倫多2則評論

   3.0

   在2025年3月7日用過餐

   1. 整體 3
   2. 食物 4
   3. 服務 2
   4. 氛圍 5

   Lovely meal, lovely space. Some of the service is excellent but our waiter was terrible. The chairs are hard and I eventually had to get up to grab cushions after asking three times.
   

   Teya Santa Lucia已在3天前回覆

   Thank you very much for your visit, we are sorry about what happened, we are improving day by day to provide you with the best experiences. We would love to get in touch with you and be able to offer you a courtesy, we appreciate that you can contact us 999 222 1241.
   

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3. L

   Lily

   Mexico City3則評論

   5.0

   在2025年2月23日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Excelente servicio, el lugar está muy bonito, la decoración de excelente gusto y la comida de gran calidad, particularmente me pedí las enchiladas divorciadas de lechón y estuvieron deliciosas!
   

   Teya Santa Lucia已於2025年3月7日​回覆

   Muchas gracias por tus comentarios Lily, estaremos encantados de recibirte nuevamente.
   

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4. A

   Arvind VIP

   London52則評論

   3.0

   在2025年2月16日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 1
   4. 氛圍 3

   Setting very nice and food OK but terrible service. Long delays before offering water or drinks. Main issue was with the bill: charged for a bottle of wine when we only had one glass. Possibly a simple error but no apology then kept waiting for 15 minutes for the revised bill. Waiter seemed very annoyed that I had picked this up. Concerning that a neighbouring table also spent a long time clearing up errors in the bill. Probably better options in the area.
   

   Teya Santa Lucia已於2025年2月19日​回覆

   Hello Arvind, we are sorry about what happened, we would love to be able to remedy what happened by offering you a courtesy and inviting you to visit us again, we would appreciate it if you could contact us at this number 999 222 1241.
   

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5. M

   María Guadalupe

   Unspecified2則評論

   5.0

   在2025年2月15日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Excelente ambiente!! La comida excepcional!!! El mesero que nos atendió al menos, MUY MUY AMABLE!!! Quedé fascinada!!!! Me encantó todoooo el lugar, la comida, los cócteles... Muy muy rico 100% recomendado!!
   

   • 
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   Teya Santa Lucia已於2025年2月19日​回覆

   Muchas gracias por sus comentarios María, nos es grato leer haya pasado una gran experiencia. Le esperamos pronto de vuelta.
   

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6. D

   Daniel VIP

   Mexico City10則評論

   3.0

   在2025年1月19日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 3
   4. 氛圍 3

   It’s ok, nothing outstanding, but the place is nice, has AC, and a good location.
   

   Teya Santa Lucia已於2025年1月22日​回覆

   Thank you for sharing your experience. Could you tell us a little more? Your comments help us detect areas of opportunity to continue providing a pleasant experience.
   

   有1​人認為這對他/她有幫助

7. E

   Edward VIP

   San Francisco5則評論

   1.0

   在2025年1月5日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 4

   What a gorgeous space, wow. My first night in Merida I walked by and said to my friend, “we must try this place!” We stopped in the next day, we were greeted by a very rude hostess saying they had a kitchen issue. As someone who works in the industry, I felt so bad. Later in that same evening they were open so we tried again. They said they were closed, 2 hours prior than their scheduled time. Ok fine. The next day I made a reservation and punctually arrived. The same hostess met us with a very cold and dismissive tone. After sitting down for 10 mins, in an almost empty restaurant we were finally greeted. We were told that they were out of all of there signature items on the menu, but nothing else. Both of us wanted things that they weren’t offering. We decided to stay for a drink. What a mistake. It took 45 mins just to get a drink, ask for the check 3 times and leave. My cocktail was delicious, but I have never tried to hard to enjoy a space and be treated to poorly in the process. This is not hospitality. Would not recommend to anyone. After the long wait to get out of there, we ended up having to order to go burgers down the street to take back to the hotel. Not the dining experience we were looking for on our only Saturday evening in this adorable city.
   

   Teya Santa Lucia已於2025年1月7日​回覆

   We greatly appreciate your feedback and assure you that we will conduct a comprehensive investigation to identify and rectify any concerns. We will implement corrective measures within our organization to prevent similar occurrences in the future. Our primary objective is to deliver exceptional experiences, and we will take the necessary actions to enhance the capabilities of our staff. We sincerely hope that you will consider giving us another opportunity to demonstrate our unwavering commitment to excellence.
   

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8. S

   Soiti

   New York City4則評論

   2.0

   在2025年1月3日用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 1
   4. 氛圍 2

   Extreme delay in service. Waited 1/2 hr for drink then 45 min just yo get bill. Good was meh. Bathroom was super dirty.
   

   Teya Santa Lucia已於2025年1月8日​回覆

   We appreciate your feedback and assure you that we will conduct a comprehensive investigation to identify and rectify any concerns. We will implement corrective measures within our organization to prevent similar occurrences in the future. Our primary objective is to deliver exceptional experiences, and we will take the necessary actions to enhance the capabilities of our staff. We sincerely hope that you will consider giving us another opportunity to demonstrate our unwavering commitment to excellence.
   

   有1​人認為這對他/她有幫助

9. A

   Alberto

   聖地亞哥1則評論

   1.0

   在2025年1月2日用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 1
   4. 氛圍 3

   Pésimo servicio, la comida buena pero un poco salado, el pescado lo tuvimos que regresar porque estaba crudo.
   

   Teya Santa Lucia已於2025年1月3日​回覆

   Lamentamos leer que su experiencia con nosotros no fue agradable. Quisiéramos darle seguimiento para conocer más sobre su experiencia, por lo que, le estaremos contactando en privado.
   

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10. OT

    OpenTable食客

    Mexico City3則評論

    1.0

    在2024年12月31日用過餐

    1. 整體 1
    2. 食物 3
    3. 服務 1
    4. 氛圍 1

    Desde la recepción el personal fue poco amable. Nos hicieron esperar y cuando entramos el aforo era pequeño. No había razón para hacer esperar a los clientes. El servicio fue lento y desganado. La comida fue ordinaria y preséncialos 2 mesas quejándose amargamente del lugar y el servicio. No lo recomiendo
    

    Teya Santa Lucia已於2025年1月3日​回覆

    Gracias por tomarse un momento para escribir su reseña. Lamentamos conocer que su visita no fue lo esperado, le escribiremos en privado para poder dar seguimiento y encontrar una solución.
    

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