- 整體 1
- 食物 2
- 服務 1
- 氛圍 2
I had a terrible experience trying to make a reservation for my birthday. I initially tried to book online, but because of the large group size, I wasn’t able to complete the reservation. My husband went to the restaurant in person to talk to the staff, but they turned him away and told him to call instead. We left multiple voicemails, but no one ever returned our calls, and eventually, we couldn’t even leave a message because the voicemail was full.
Since it was for my birthday, I decided to go down myself to make sure we had a reservation. Thankfully, the bartender was kind enough to help, found a spot that could accommodate our group, and even provided a menu to review. I left feeling confident that everything was set.
However, on the day of my birthday, I arrived early only to be told by the hostess that there was no reservation for my group and that the tables I reserved were unavailable. She showed no concern for the situation. I asked to speak to a manager, and that’s when I met Evan.
Evan told me that the server never entered our information into the system, and he showed zero interest in fixing the situation or even acknowledging the inconvenience. By this time, all my guests had arrived, but he didn’t care to help, even though the place was half empty. I had to offer two different solutions myself just to get seated.
The food was decent—the chicken and waffles were good, and the fuzzy pineapple drink was nice. But overall, if you’re planning a special event or a large gathering, I’d suggest going somewhere else. The lack of organization and customer service just isn’t worth the hassle.