L
Laura
Gloucestershire1則評論
- 整體 1
- 食物 4
- 服務 1
- 氛圍 2
I booked to celebrate my mum’s 80th birthday, sent emails back and forth with queries relating to ensuring an umbrella was placed above our table due to having elderly guests and originally I requested a flower bouquet for the table for my mother. I didn’t hear back regarding the requests so I arranged flowers elsewhere and cancelled the flowers with the priory. I also reiterated the need for an umbrella for the table as it was extremely hot.
We were seated at a table that didn’t have an umbrella and no shade at all. We were attended to so slowly that it was 45 minutes until we got our first drink. We had to request an umbrella three times before it was provided and had to move the table ourselves in order for it to be covered. When the menus were brought they did not bring the child menu (anlthough we clearly had a child with us) and when asked for took a surprisingly long time to arrive. Our sides then arrived 20 mins before the main! Meaning they were cold by the time we ate. They got the order for dessert completely wrong, the tatty uncomfortable rattan seats didn’t have cushions whilst some did and because the waitress was rushed she told me to pay inside even though other customers were happily paying at their tables.
I would never recommend this place for a special occasion as it was a huge disappointment, disorganised, cold in approach and chaotic. The staff looked hurried and stressed and two were new and clearly hadn’t been given adequate training and I felt awful for them. For a 5* total and restaurant I expected far more.