- 整體 2
- 食物 4
- 服務 1
- 氛圍 4
The restaurant's ambiance was pleasant. However, the service we received was somewhat lacking. Despite my wife requesting water three times, it was only brought to our table after the third request. Additionally, the waitress failed to provide us with steak knives when our orders arrived. I had to specifically inquire about this and get up from seat to get the knives from the bar. Furthermore, we ordered the lobster mac & cheese from the menu, but it was unavailable. When questioned, the waitress simply stated that it was not available without providing further explanation. It was disappointing not to have a more positive dining experience, especially considering the favorable reviews. Moreover, there was no specialty cocktail menu available. On a positive note, we did enjoy our steaks, which were delicious.
The Butcher Bar by Aloha Steak House已於2025年2月27日回覆Thank you for your feedback. We’re glad you enjoyed the ambiance and our steaks, but we apologize for the service issues. Water should have been provided promptly, and steak knives should not have been overlooked. We’ll address this with our team to improve attentiveness.
We also regret that the lobster mac & cheese was unavailable and that our staff didn’t provide a clearer explanation. Our specialty cocktail menu is currently being updated, and we apologize for any inconvenience.
Your input is valuable, and we’ll use it to enhance our service. We hope to welcome you again for a better experience.