- 整體 3
- 食物 4
- 服務 2
- 氛圍 2
This is my local Brewhouse so I frequent this location. I have never been seated in the "games room" before, so I selected the bar option on OpenTable as usual. I was seated in the games room for the first time anyways.
I was there to watch the hockey game so the lack of TVs in this area was disappointing. The few small TVs that were there had an odd yellow tinge to the screens. I tried to have an open mind because the restaurant will fully booked, however I would've thought my reservation made a few days in advance (as soon as the prior game ended, to be exact) would have gotten me a seat in the area I booked. The ambiance of this games room was only missing cigarette filled air for the vibe it gave. It felt like being in a back room of a restaurant in the 70s.
Service was alright at the beginning of my visit, despite having to ask for water 3 different times and my salad being forgotten and coming after my dinner. The waitress was around frequently. But by the second period of the hockey game our drinks were empty and the waitress didn't see anyone at my table waving for her attention 4 different times. That also meant she checked on the other 6 tables in the back area 4 times without coming by our table.
At some point in the visit an employee came by with a bucket of pucks that she smashed down on each table as if she was being timed, and without explanation of what they were. I enjoy a gimmick or fun extra game when watching sports, it just wouldve been helpful to know what it meant!
When our drinks sat empty for about 20 minutes to half an hour we decided to leave and watch the last period of the hockey game at home.
I think all these issues could have been rectified with more staff on a play offs game night, working on the games room to have the same vibe as the rest of the bar, and a bit of staff training. I expect a Canadian Brewhouse to be ready to host a hockey game.
The Canadian Brewhouse - Edmonton - North 18+已於2024年6月26日回覆Good afternoon, thank you so much for the review, I'm sorry you didn't have as amazing an experience as you would have liked. I will ensure I follow up with staff from all games to do my best to ensure this never happens again. I would also like to apologize for the seating against your preference, we usually do our best to ensure people are sat in the places they ask for and we dropped the ball on that. I appreciate all of the feedback, thank you so much for everything and we do hope to see you again soon