- 整體 4
- 食物 5
- 服務 4
- 氛圍 5
The Charles is a beautiful restaurant. They have a speakeasy area also for dining, which was where we were seated. The food was outstanding and had a lot of options without pork which is our restriction. The manager was really nice and met with us to congratulate us on our anniversary. He offered a free dessert, but our waitress did not follow through on his offer for us. It felt a bit awkward to say something, so we just accepted what occurred. We did feel a bit of an awkward vibe from our waitress who was more interested in a couple in front of us, but I guess they connected more personally than we did. We loved the overall experience, but this part regarding the dessert offer from the manager and our waitress who didn’t follow through was something a bit awkward, and more awkward to speak on in the moment.
The Charles已在2天前回覆Hello Sameera,
Thank you for choosing The Charles for your anniversary celebration and for taking the time to share your experience. We're thrilled to hear that you enjoyed our food and the speakeasy area. We're sorry to hear about the dessert offer and the service you received. We strive to provide a friendly and personal experience to all our guests and we regret that we fell short in this instance. Your feedback is invaluable and we will certainly reach out to you in regards to this matter. We hope to have the opportunity to serve you again and provide a more seamless experience.
Best Regards,
The Charles Management Team