The Chateau - Norwood

The Chateau - Norwood 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. M

   Michele

   San Francisco3則評論

   4.0

   在4天前用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 4

   Went to lunch with my father and was a lovely time. Staff kind and attentive. Food very good.
   

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2. K

   Kristina VIP

   San Francisco4則評論

   5.0

   在2025年3月1日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Great service, appearance of the dining room , good food
   

   The Chateau - Norwood已於2025年3月6日​回覆

   Thanks for your feedback, Kristina! We're happy to hear you enjoyed the great service, inviting atmosphere, and delicious food at The Chateau Norwood. We appreciate your support and hope to welcome you back again soon! 😊🍽️
   

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3. E

   Edward VIP

   大波士顿6則評論

   4.0

   在2025年1月16日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 5
   4. 氛圍 4

   We’ve been going to Chateau for many years. Entrees were good, broccoli looked and smelled less than fresh (was it frozen?). Service was good (Kristen). Given the prices, we would expect fresh vegetables, which we’d find at similar restaurants with comparable prices.
   

   The Chateau - Norwood已於2025年1月17日​回覆

   Thank you for your feedback, Edward. We’re so glad you enjoyed your entrees and received great service from Kristen. We apologize that the broccoli didn’t meet your expectations—your concerns about freshness are important to us, and we’ll share them with our kitchen team to address. We value your longtime support and appreciate your input as we strive to ensure every part of the dining experience matches the quality our guests deserve. We look forward to seeing you again soon!
   

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4. J

   John

   大波士顿16則評論

   3.0

   在2025年1月15日用過餐

   1. 整體 3
   2. 食物 5
   3. 服務 1
   4. 氛圍 5

   We always enjoy our meals there. This trip however we thought the wait service was very poor. Our meals were delivered cold. We requested water and didn’t get it until after we finished our main meal. We were never asked if we would like more coffee or tea. We will go back in the future hoping we don’t get the same service. We do also go to the restaurant in Norton and enjoy it there by the lake.
   

   The Chateau - Norwood已於2025年1月17日​回覆

   Thank you for your feedback, John. We’re sorry to hear this visit didn’t meet your usual expectations. It’s disappointing to know the service fell short, and we sincerely apologize for the cold meals and delays in meeting your requests. We’re glad to hear you’ve enjoyed dining with us in the past, and we’re committed to ensuring your next visit reflects the quality and hospitality you’ve come to expect from us here at The Chateau. Your feedback will be shared with our team as we work to improve. We look forward to welcoming you back soon for a better experience.
   

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5. J

   Joe VIP

   大波士顿19則評論

   1.0

   在2025年1月11日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 4

   First time we've ever walked out hungry. Server was very polite but seemed overwhelmed. For a short time, we were his only table. Never got our appetizer or meals. Meanwhile, a family of 6 who came 30 minutes after us got their meals. Decided to leave when another waitress trying to help him out came over and asked what we ordered.
   

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6. T

   Terri

   大波士顿2則評論

   5.0

   在2025年1月3日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Hostess was particularly kind to disabled member of our party. Also server Chrystina was perfect! We had a lovely long awaited family gathering. Thank you!
   

   The Chateau - Norwood已於2025年1月17日​回覆

   Thank you so much, Terri! We’re delighted to hear your family gathering was a success and that our team, especially the hostess and Chrystina, made it even more special. Providing thoughtful and attentive service is what we strive for, and we’re thrilled we could help make your day memorable. We look forward to welcoming you back again soon to The Chateau!
   

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7. R

   Richard

   大波士顿27則評論

   3.0

   在2024年12月23日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 2
   4. 氛圍 3

   The menu options are plentiful and the price paid for the food is a good value. My party of six waited an unusually long time to order. Once we ordered the food arrived fairly quickly, but generally the service could have been better and they really weren't that busy.
   

   The Chateau - Norwood已於2025年1月3日​回覆

   Thank you for sharing your feedback, Richard. We’re glad to hear you found our menu options plentiful and enjoyed the value we offer. We apologize for the delay in taking your order and the overall service experience, especially given the quieter atmosphere during your visit. We appreciate your input and will use it to improve. We hope to provide you with a smoother and more enjoyable dining experience next time at The Chateau Norwood.
   

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8. J

   Joseph VIP

   大波士顿45則評論

   5.0

   在2024年12月7日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Had an early dinner before going to the Norwood Theater to see a John Denver Christmas Tribute. The food and service were great.
   

   The Chateau - Norwood已於2024年12月18日​回覆

   Thank you, Joseph, for the fantastic 5-star review of The Chateau Norwood! We're thrilled to hear you enjoyed your early dinner with us before your show at the Norwood Theater. Knowing the food and service met your expectations makes us proud. We look forward to welcoming you back before your next outing or for any occasion!
   

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9. j

   jamie

   大波士顿4則評論

   1.0

   在2024年11月22日用過餐

   1. 整體 1
   2. 食物 2
   3. 服務 4
   4. 氛圍 3

   Had reservation for 8 with 6 children.. took over an hr to get our food. We know it wasn’t the waiter’s fault, but there was no acknowledgement, updates, nor apologies from management at all. When we got the food, everything was cold and fries were soggy (5 of which were kids meal items so it shouldn’t even have taken so long) Also, please note that the kids meal sides were additional costs (at almost the price of the kids meal itself.) The menu didn’t mention the extra cost, so we were somewhat shocked when the total price of each kids meal was over $20 with 2 sides. The fettuccine Alfredo had clumps of dough and was overcooked. Very disappointed based on the previous reviews on OpenTable.
   

   The Chateau - Norwood已於2024年12月2日​回覆

   Jamie, thank you for your feedback. We sincerely apologize that your experience fell short of expectations. We understand how important it is for meals, especially for a group with children, to arrive in a timely manner and at the right temperature. Your concerns about the delays and quality of food are being taken seriously, and we’ll work with our kitchen and management teams to address these issues. Regarding the kids' menu, we apologize for any confusion. The menu explicitly states which items include sides, but we understand this may not have been as clear as it could have been. We’ll review how this information is presented to avoid future misunderstandings. We value your input and hope we can welcome you back in the future. Thank you for taking the time to share your thoughts.
   

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10. D

    David

    大波士顿35則評論

    5.0

    在2024年11月12日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 3
    4. 氛圍 3

    All was good except host did not escort us to our table.
    

    The Chateau - Norwood已於2024年12月2日​回覆

    Thank you for your 5-star review, David! We’re thrilled to hear you enjoyed your visit to The Chateau Norwood. We appreciate your feedback about the host and will take it into consideration to ensure a seamless experience for our guests. We look forward to welcoming you back soon for another great meal!
    

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