The Club Hotel Chinchilla已在1天前回覆Thank you for sharing your feedback with us Michelle. We’re sorry to hear that your recent experience didn’t meet the standard you’ve come to expect. Please accept our sincerest apologies for the issues with service, food, and cleanliness. We understand your frustrations, especially when this was a special meeting place for your family.
We'll address your concerns regarding the bar staff, dining experience, and cleanliness with our team. We also appreciate your feedback about the food and will review the dishes mentioned to ensure they are up to our usual standards.
Your comments are valuable, and we will work hard to improve the areas you’ve highlighted. We hope to have the opportunity to provide you with a much better experience in the future.
Kind regards,
The Club Hotel Chinchilla