- 整體 2
- 食物 1
- 服務 4
- 氛圍 4
The ambiance is beautiful in winter time. There was Christmas decorations, Christmas tree, fireplaces going, snow in the background. It wasn’t too loud. Our server was very knowledgable and attentive.
But, we would not go back. The food is way over priced for what you get. The cheese fondue only comes with pickles and bread, and you have to pay 2x for it as it’s a two person minimum. (Along with anything else you get)
The French onion soup was very good, but again not worth the price.
The steak was fatty and shaved super thin and tasteless. We had to spit it out. The server was very apologetic and offered if we wanted something else. We tried the sausage, but it was mushy inside and wet and again had to spit it out. After that we asked for the check and skipped the chocolate fondue.
Over all, good service, beautiful location, but over priced and meat is very below average.
The Chalet at the Fairmont Chateau Whistler已在5天前回覆Dear Sarah,
Thank you for taking the time to tell us about your experience at the Fairmont Château Whistler. I am sorry that your experience did not meet your expectations; especially with the quality of the food specifically the steak; please allow me to express my sincerest apologies.
At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Chalet Manager