- 整體 2
- 食物 1
- 服務 5
- 氛圍 5
I chose The Chalet for the Fondue Experience to celebrate two very special occasions: my 21st wedding anniversary and my mother’s first visit to Canada from Brazil. Unfortunately, the experience did not live up to the expectations we had for such a meaningful evening.
The first fondue, a cheese fondue, was overly salty and had a watery consistency, with only two types of cheese. It lacked the richness and sophistication one would expect from a proper cheese fondue. The second course, a chicken broth for cooking pieces of meat, turned out to be quite tiresome. The cooking process was so slow that we were already fatigued before we even made it halfway through the available meat.
The biggest disappointment of the evening was the chocolate fondue. What should have been rich, pure chocolate was instead a low-quality chocolate cream, seemingly mixed with starch or other fillers to bulk it up. This compromised both the flavor and texture significantly.
While the ambiance and service were excellent, the quality of the food did not meet the standards expected for such a significant celebration—or for the price charged. Sadly, the experience failed to make our special evening as memorable as we had hoped.
The Chalet at the Fairmont Chateau Whistler已在1天前回覆Dear Atalia
Thank you for taking the time to tell us about your experience at the Fairmont Château Whistler. I am sorry that your experience did not meet your expectations; especially with the quality of the food specifically the steak; please allow me to express my sincerest apologies.
At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Chalet Manager