- 整體 3
- 食物 2
- 服務 2
- 氛圍 5
This is probably our third or fourth time coming to the Cut and Craft for breakfast - previously, we have loved it and thought we had found such a hidden gem breakfast spot (hidden gem as it is not somewhere people would typically think to go for breakfast, and is always fairly quiet on a morning!).
Unfortunately, our latest visit really felt short (and we’re so disappointed about it!). Service started out well, but rapidly declined as the meal went on. Three of our meals (vegan breakfasts) arrived without the vegan sausages. We notified the waitress immediately, and she went away to the kitchen but promptly returned to ask us to check our plates that the sausages weren’t hidden (this is quite hilarious as they are absolutely huge, so it kind of felt that she thought we were lying which is it a bit odd. Another food item was missing from another guests plate (beans), and we therefore had to wait for these things to arrive. Some of the food was cold, however we overlooked this. The food in general just didn’t seem as good as the previous times - what happened to the round hash browns that were far superior in quality? These have been replaced by the cheap supermarket ones that you find in the freezer aisle. No vegan butter was available (and no alternative was offered - it was clear that we weren’t vegan as we all ordered eggs?) so we were left with dry toast, no granary bread available so forced to have white. These are all minor things that could so easily be fixed. The price point is a bit higher than your average restaurant which is why I raise these issues.
A couple of the wait staff were quite rude in the way they spoke (certainly not all of them, so this is absolutely not a sweeping statement). We also received some lovely service.
Overall, it was.. fine.. but not somewhere we will rush back to anymore unfortunately..
The ambience is still beautiful and the building is stunning! Hopefully improvements are made when we return in the future.