- 整體 3
- 食物 2
- 服務 5
- 氛圍 4
We have been visiting The Duke William for around four years after relocating to the area. We absolutely love this pub, the food and the team. We have never had a poor experience at The Duke William and have brought friends and family here numerous times. It’s not the cheapest pub but I don’t mind paying for quality. It seems that the menu has changed and not for the better. The Chicken wings used to be crispy, juicy and easy to handle. The wings were cut into two pieces and therefore a much easier share and eat. On Saturday they arrived on the plate, as three full wings. Trying to handle them was really difficult and sharing around the table impossible. We did mention this to our waitress and she said that the menu had changed. This may seem petty but when you expect one thing and another arrives it does affect the experience. Manhandling and pulling apart wings is not what I had been expecting.
Secondly the burger has changed drastically. It used to be PERFECT, two small home made patties, melted cheese, pickles, lettuce and a soft brioche bun. What arrived on Saturday was so disappointing, a single patty, cheese, lettuce and lashings of an overly sweet relish. A huge disappointment and clearly reduced to save money and costs. This is something I’d expect to find in a large chain like Weatherspoons or a mobile kitchen at a festival where turn around is key.
The fish pie was tasty, although the broccoli overcooked and we had no issues with the service or the cleanliness of the pub. But the menu changes are a big mistake.
Please reverse these changes, you have lost two loyal customers and I am sure many other locals will feel the same.
The Duke William Ickham已在4天前回覆We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and will use your comments to improve our offering. We apologise for any disappointment caused and hope that you will consider giving us a chance in the future.