- 整體 3
- 食物 3
- 服務 5
- 氛圍 3
I promised to give this place a 2nd chance. We went to experience their Great Plates offering, Great Plates being the equivalent of Denver Restaurant Week. My dining companion and I both picked their 3-course offering and wine bottle offering on their Great Plates Menu. The Appetizer offering came - Duck Confit Ravioli, the flavor was good, our warm appetizers were room temperature at best, not good execution. The Main course offering was Seafood Bouillabaisse, again flavor was good, but this was more the size of an appetizer than an entree. The Chocolate dessert was good.
Our server was great, we've had the same server on both trips, and she is pleasant and does a great job. We received the bill, easy to add up, $45 for each 3-course meal, $45 for the wine offering. $45+$45+$45= $135 plus tax. Wait our bill was over $150 and knowing that the tax rate isn't that high I looked closer. Added to my bill was a $4.50 charge labeled as "Kitchen Appreciation." What? I'm all about kitchen staff receiving part of a tip offering which should be quantified based on food and service. Service was great, food was mediocre! The kitchen has good concepts, just poor execution. There was poor food execution on both of my trips so there will be no 3rd chance! No where on the menu does it mention a charge for "Kitchen Appreciation." Maybe find a new Kitchen Manager that can ensure that food and delivery execution is flawless, had it been, I would not be writing this review in this manner.
The Emporium: An American Brasserie已在6天前回覆Thanks for the review, Steven! We're glad you enjoyed the flavors of our appetizers, main courses, and desserts. We apologize for falling short on our usual standards. We appreciate your feedback and will certainly take it into consideration as we strive to improve our offerings and service. We're sorry to hear about your experience and hope you'll give us another chance to impress you in the future. Please feel free to reach out to us directly at the restaurant.
Best,
The Management Team