- 整體 1
- 食物 3
- 服務 1
- 氛圍 2
Had heard great reviews and wanted to try Epicurean! The overall experience wasn't the worst i've ever experienced but expected much more for what is supposed to be more of an upmarket restaurant, the reviews and overall price!
Upon arrival with a decent number of people (party of 10), there was no one there to greet us or take us to our table. After about 5 minutes of waiting and several waitresses walking right past us (as if we'd rolled up off the street without a booking), I went to the counter and attempted to try track someone down. Even at this point the waitress seemed frustrated with my request. She did not even ask my name or if we even had a booking just had a quick look at our party size & ushered us to a table. As this booking was for a milestone birthday this felt extremely impersonal & way too casual of an approach for this type of event (our mistake).
We were then asked to provide our drink & food order within 5 minutes of sitting down. No ambience, no taking in the experience, no relaxed approach or enjoyment just a straight up pub style order so they can get it over and done with we suspect. Again very impersonal & casual, would expect that from a bistro or pub. We half expected at this point to be gestured to order at the counter or from a QR code! Very Basic
Next, food arrives. There was no cutlery refreshed between entree/main (they must have just forgotten). A good 10 minutes to flag a waitress down & by this stage food is getting cold. Simple attention to detail here goes a long way.
Venue was hot & uncomfortable. It was a hot day & there is no air conditioning which added to our overall frustration.
Lastly and maybe just getting petty now but is there a dress code at all? Again, milestone event so we were well dressed for the occasion. Just embarrassing when the whole table next to us looked like cyclists doing a pit stop of Tour de France. When did spandex/activewear become acceptable at restaurants?
Unimpressive at best.