The Factory South Shore

The Factory South Shore 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. OT

   OpenTable食客

   Columbus13則評論

   4.0

   在今天用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 4

   Nice option for hotel guests. The food and service was very good both times we ate there. Not sure how I would feel about the experience if I was not already staying at the hotel? But I enjoyed it!
   

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2. OT

   OpenTable食客

   Washington DC5則評論

   5.0

   在2025年3月8日用過餐

   1. 整體 5
   2. 食物 4
   3. 服務 5
   4. 氛圍 5

   Wonderful server, food was really good, great ambience.
   

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3. S

   Shelley

   Pittsburgh14則評論

   2.0

   在2025年2月15日用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 1
   4. 氛圍 1

   Went for Valentine dinner… didn’t know it was a ‘lobby’ restaurant. (Last restaurant that was in this hotel was intimate and delicious.) Super loud with kids running around everywhere. Service VERY slow and food cold. Will not go back!
   

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4. J

   Ja'Cobi

   Las Vegas1則評論

   4.0

   在2025年2月15日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Lionel was our waiter and he was amazing! Food was great. Service was fast
   

   The Factory South Shore已於2025年2月23日​回覆

   Thanks Ja'Cobi! We love Lionel too. We are happy to hear you had a great experience, and we were apart of that. We look forward to seeing you in The Factory South Shore again soon. Cheers, Carly
   

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5. K

   Kimberly

   Pittsburgh8則評論

   1.0

   在2025年2月1日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 4

   It took 25 minutes to get drinks. 25 more minutes just to order dinner. My husband ordered a bottle of wine. It came as a glass and he told the manager helping us he wanted a bottle because our waitress was busy. She said we’ll drink this glass and see how you feel. He said no I want the bottle! Then the glass she pours it into was so dirty with lipstick all over it. He had to grab a clean water glass from the table next to us to use. My dinner came and the crab cake smelled so fishy I couldn’t eat it. The Brussels sprouts seemed like they were microwaved.
   

   The Factory South Shore已於2025年2月3日​回覆

   Hi Kimberly, Thank you for taking the time to share your experience with us. I am sincerely sorry to hear about the issues you encountered during your visit. This is not the standard of service or quality we strive to provide, and I deeply regret that we fell short. The delays in service, the condition of the wine glass and quality of food you described are unacceptable. Please know that I take your concerns seriously, and I will address these matters immediately with my team to ensure this does not happen again. We'd appreciate the opportunity to make things right. Please contact us directly at 412-803-3838, so we can personally assist in providing you with the excellent experience you deserve. Best Regards, Carly & The Factory South Shore Management Team
   

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6. N

   Nicole

   Pittsburgh1則評論

   4.0

   在2025年1月1日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Very nice! Food was great and service was even better.
   

   The Factory South Shore已於2025年1月2日​回覆

   Thanks for the feedback, Nicole! We're thrilled to hear that you enjoyed your experience at The Factory South Shore. It's wonderful to know that our food and service met your expectations. We always strive to provide our guests with the best dining experience possible. We noticed that you rated our value a bit lower, and we appreciate your feedback. We're always working on improving all aspects of our restaurant. We hope to welcome you back soon!
   

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7. M

   Mauro

   Chicago2則評論

   4.0

   在2024年12月27日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 3
   4. 氛圍 4

   Terrible service, not enough personal and the drinks came slow
   

   The Factory South Shore已於2025年1月2日​回覆

   Thanks for visiting us, Mauro. We're sorry to hear that you had a less than perfect experience at The Factory South Shore. We appreciate your high rating on our food, but we understand that other aspects of your visit didn't meet your expectations. We're committed to providing excellent service and we're sorry we fell short this time. We hope you'll give us another chance to impress you with our personal touch and quality drinks in the future. Best regards, The Management Team Please ask for me at your next visit. Darnell Gatewood
   

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8. R

   Rupal

   Detroit2則評論

   5.0

   在2024年12月26日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Amazing food with amazing view. The place was quite and cozy
   

   The Factory South Shore已於2025年1月2日​回覆

   Hello Rupal, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the food and the view at The Factory South Shore. We strive to provide an ambiance that's both cozy and stunning, and we're glad to know we hit the mark for you. We appreciate your high ratings and your support. We look forward to welcoming you back soon! Best, The Management Team
   

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9. J

   Jennifer VIP

   Washington DC4則評論

   1.0

   在2024年12月25日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   Unfortunately we were never seated. We knew Christmas night would be busy, so we booked weeks in advance. After 45 minutes of waiting - with no one at the host desk - we left, hungry. Very disappointed since the restaurant confirmed our reservation two days before.
   

   The Factory South Shore已於2025年1月2日​回覆

   Hi Jennifer, We're really sorry to hear about your disappointing experience at The Factory South Shore. It's always our goal to ensure that our guests have a smooth and enjoyable dining experience, and we regret that we fell short this time. We understand how important your reservation was and we're truly sorry for any inconvenience it caused. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance to make it right in the future. Best regards, The Management Team
   

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10. J

    Julia

    Pittsburgh1則評論

    5.0

    在2024年12月15日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 5
    4. 氛圍 5

    We had a table overlooking the city, which was lovely. Our waitress, Betina, was fantastic!! She was attentive, kind, and genuine. Very personal and made our dining experience amazing!! The food was delicious, as well! My Mom and I already talked about doing back!
    

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