- 整體 5
- 食物 5
- 服務 5
- 氛圍 5
Hello, I am happy to share how terrific our visit was to the Foundry today. Let me start by saying that we enjoy dining at the Foundry about twice a month since they opened. We are not residents at the property, yet always feel right at home while dining. I had ordered the Millionaire turkey burger with a GF bun. I have ordered this exact meal several times in the past and been very pleased. However, today it was sub par. Our server, Christine, checked on our meal shortly after it was delivered to the table. She inquired how the food was and I hesitated to reply. I replied that it was not the high quality that it normally was. Nonetheless, Christine was was quick to offer to make it right. In fact, she suggested an alternate to the turkey burger by asking if I was interested in the black bean burger. I chose to try the black bean burger and it was excellent. A couple things, I appreciated the offer to try an alternate burger and that she wanted to make sure that I had a meal that I would enjoy. I never ever send a meal back to the kitchen, and I mean never. The black bean burger was excellent, the GF bun was very good(tender & didn’t fall apart) in the first couple bites. Overall, another great meal at The Foundry. Christine was not only pleasant but her service was exceptional, well done. Bottom line, The Foundry gets it right every single time! Also, I would be remiss if I didn’t acknowledge the incredibly warm reception by Serenity. She is such a perfectly kind soul who receives guests with a kind smile. Well done Foundry, well done.
The Foundry at Trilogy® Lake Norman已於2025年2月20日回覆Thank you so much Lauri, we appreciate you taking the time to not only leave us a wonderful review and being regulars but also giving us your feedback. Your server was Jennifer that night and she is amazing at her job and we are blessed to have her as a big part of our team here. Serenity is also such a wonderful girl and has come so far with the team. They both love seeing this and hearing about your experience and that Jennifer was able to make it a wonderful one for you.
Sincerely,
Bobbi Christopher
F&B Assist. Manager