The Fountain House

The Fountain House 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. M

   Mark

   New York City10則評論

   5.0

   在4天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Lovely food and fantastic service. Would highly recommend.
   

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2. T

   Tony

   Manchester1則評論

   4.0

   在2025年4月6日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Really nice place. Feels like an above average restaurant which is confirmed by the food which is very well prepared and presented. The staff are very friendly and helpful. A very enjoyable experience.
   

   The Fountain House已在7天前回覆

   Hi Tony, Thanks for the great feedback. We're glad to see you enjoyed the experience with us and that you felt food delivered. Hopefully we can see you again soon and win over that final star. Many thanks, Team Fountain House
   

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3. M

   Mark

   New York City10則評論

   5.0

   在2025年4月4日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Lovely food and great location. Staff were very friendly.
   

   The Fountain House已於2025年4月5日​回覆

   Hi Mark, Thank you for the kind feedback. We're glad to see you enjoyed the food you had with us and thought of highly of the team as we do. Hopefully we'll see you again for another successful experience. Many thanks, Team Fountain House
   

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4. D

   Danny

   London1則評論

   5.0

   在2025年3月30日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   We booked in for the mother’s day Sunday lunch. The food was delicious. The service by Alex S was outstanding. Even looked after our dog giving her treats and a water bowl. Would highly recommend
   

   The Fountain House已於2025年4月1日​回覆

   Hi Danny, Thank you for your kind feedback. Your positive feedback regarding food and service will be passed onto the relevant members of the team. Hopefully we will be seeing you again very soon. Many thanks, Team Fountain House
   

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5. M

   Maxine

   New York City5則評論

   1.0

   在2025年3月30日用過餐

   1. 整體 1
   2. 食物 3
   3. 服務 1
   4. 氛圍 1

   We brought my mother for Mother's Day as the restaurant had some nice reviews and she likes to go into Manchester. When we arrived, we were seated at a table that was dirty and draughty. Apparently it was impossible to move us because there was no other available tables - this did not appear to be the case. We kept our cots on throughout the meal. I would have left but did not want my mother dragged around town whilst we looked for another restaurant. We noticed grime in our drinks and glasses - the waiter changed them out. When it happened again, we realised that there was dirt falling from the ceiling when people walked overhead (we were in the basement) - when we told the waiter we were told 'oh yeah, it's a listed building' ... this is not a satisfactory answer. We ordered the roast dinners and my daughter's came without the advertised Yorkshire pudding - when we asked, we were told it's because the meal is advertised as vegan but the yorkies aren't (well nor is she...)- again, not a satisfactory answer. We were brought the missing Yorkshire pudding but then charged for it despite it being included on the menu. When I queried this, we were told they were old, inaccurate menus and the restaurant doesn't print its own - again, not a satisfactory answer. By the end of the afternoon, I had turned into 'that' customer who was constantly querying/complaining. This is not how I want to spend an afternoon with my mum. The food was nice enough but the ambience, setting and management were really poor and I would not recommend.
   

   The Fountain House已於2025年4月3日​回覆

   Hi Maxine, Thank you for taking the time to leave us feedback. We understand that being told the building is listed was not the appropriate solution to the issue, and the teamwork be better informed on how to react in this situation. Additionally the answer regarding the Yorkshire pudding was also not acceptable. We are working with our marketing team to improve the wording of the menus, but again, will be informing the team of how to handle the situation. Our sincerest apologies for the experience you had with us. If you would like to discuss this further, please do not hesitate to call us on: 01618341866 Many thanks, Team Fountain House
   

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6. D

   Daniel

   Manchester1則評論

   2.0

   在2025年3月30日用過餐

   1. 整體 2
   2. 食物 3
   3. 服務 1
   4. 氛圍 2

   Food fine, service slow and at times rude. Outrageously expensive for what it is. A £1 charge for a Yorkshire pudding on a veggie roast which would have been included on a meat roast feels like being taken for a ride (the roast are the same price and there isn’t a replacement item either)
   

   The Fountain House已於2025年3月30日​回覆

   Hi Daniel, Thank you for your feedback, it's always great to see how guests believe we can grow as a business. Comments regarding service will be dealt with in due time with your respective server. As for the Yorkshire pudding, this cannot be included on the vegan roast as it contains non-vegan products. The cost of the vegan roast is calculated excluding a Yorkshire pudding, and to add one on does incur a surcharge of £1. This is unfortunately not a site rule, but instead a company implemented policy. Your comments regarding how you feel about this will be passed on the relevant people, as we may be able to revise charging for a Yorkshire pudding on the vegan roast when the guest is in fact vegetarian. Many thanks, Team Fountain House
   

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7. D

   Dave

   London2則評論

   1.0

   在2025年3月30日用過餐

   1. 整體 1
   2. 食物 1
   3. 服務 1
   4. 氛圍 1

   Really not the best experience. Should have realised with only a few tables taken on mother’s day. Felt like we were an inconvenience. Food was very mediocre at best. Very bland and tasteless. Shame a nice venue.
   

   The Fountain House已於2025年3月30日​回覆

   Hi Dave, Thank you for your feedback, it's always great to see how guests believe we can grow as a business. In terms of bookings, we felt adequately staffed to handle the number of tables booked. As with any customer-facing business, sudden changes can throw a spanner in the works and we do our best to recover from this. As for comments regarding food, we will pass this onto the Back of House team for the company who create our menus and products. Many thanks, Team Fountain House
   

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8. V

   Victoria

   Manchester4則評論

   3.0

   在2025年3月29日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 4
   4. 氛圍 4

   Nice inside and the staff were pleasant. But in our opinion it was overpriced for the quality. We have eaten at better places for less. We wouldn't be in a rush to return. Sorry
   

   The Fountain House已於2025年3月30日​回覆

   Hi Victoria, Thank you for your feedback, it's always great to see how guests believe we can grow as a business. Our company is London based with a London pricing system (something we have tried to reduce as much as possible). We will pass on your feedback regarding pricing and hopefully come up with a more cost effective value. Many thanks, Team Fountain House
   

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9. c

   colette

   Manchester2則評論

   4.0

   在2025年3月23日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 5
   4. 氛圍 4

   Only complaint was that the room was slightly cold
   

   The Fountain House已於2025年3月23日​回覆

   Hi Colette, Thanks for the feedback! We apologise, the building was quite draughty on this occasion, and even with the heating on, was still rather chilly. This is something we are looking to improve on and will hopefully be corrected for your next visit. Many thanks, Team Fountain House
   

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10. K

    Kate

    Manchester1則評論

    4.0

    在2025年3月22日用過餐

    1. 整體 4
    2. 食物 5
    3. 服務 5
    4. 氛圍 4

    Great food and service and value for money. Just became a bit crowded as there was a wedding at the same time and only thing, the air conditioning was turned up and it was really cold.
    

    The Fountain House已於2025年3月22日​回覆

    Hi Kate, We're glad to see you enjoyed your time with us. The building is naturally either boiling or freezing, and we always aim to try and adjust the temperature accordingly. Seems we missed the mark this time, but endeavour to try and adjust the air con as needed. Hopefully on your next visit we can get it right and gain that 5th star. Many thanks, Team Fountain House
    

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