- 整體 2
- 食物 2
- 服務 1
- 氛圍 4
I made a specific reservation weeks in advance and then confirmed in person 2 days in advance, selecting a specific table (which was also confirmed on the spot), all for a special event. When I arrived 2 hours early for a final confirmation, I was informed that the whole section, including the specific table, for my reservation, was being taken over for a private party. Complaints, all the way up to a face-to-face meeting with the manager, yielded no relief, not even an offer of a discount for the last-minute change of plans/inconvenience by them. Instead, my party was moved up onto a balcony overlooking the spot that I had reserved and confirmed numerous times, and we had to walk up to the bar to place and pick up our drink and food orders. No table service. All of my guests were very unhappy too.
This Operation apparently knows "HOW" to take a reservation (to get you in the door), but not how to "KEEP AND HONOR" the reservation. The whole experience was so distasteful and disappointing that I would STRONGLY ADVISE others to NOT take their business to this establishment. Besides, the food and service were not good either. They don't keep their promises and have no place being allowed to use OpenTable. Never again for me!!!