- 整體 1
- 食物 1
- 服務 2
- 氛圍 1
The most disappointing afternoon tea I have experienced to date. I booked for a “festive” afternoon tea for my mum and I, and requested for there not to be any butter or spread in the sandwiches due to allergies during my booking, I can confirm there was in fact butter in the sandwiches. Thankfully, the allergy isn’t severe but nevertheless, the fact this was ignored is incredibly dangerous.
The afternoon tea itself wasn’t festive whatsoever it was the usual afternoon tea they offer. The menu displays that you also get “Warm Savoury” treats, that wasn’t the case as apparently the chef had changed the menu a week beforehand (this was what I was told by a member of staff). This would have been great to know as I solely booked this particular afternoon tea based on the menu being appealing. The food was very much average.
The service was non existent, many occasions there wasn’t a member of staff around. I asked politely about why the afternoon tea was different to what I booked, but the member of staff I spoke to (I didn’t catch her name) with a raised voice and a huff, told me she’d check. However, when she returned she was in completely different mood. Smiley, apologetic and offered us a glass of Prosecco each because of the mix up. Well, this didn’t happen so I’m not sure why it was suggested, and even if I wanted it to there wasn’t anyone around to ask and I gave up trying to hunt anyone down. I will not be visiting the Gainsborough again, absolute waste of money!!!