- 整體 1
- 食物 3
- 服務 1
- 氛圍 4
I recently dined at this restaurant, and unfortunately, the service left much to be desired. Our waiter was also servicing a private party, which appeared to stretch his capacity. He came to our table wearing the same gloves he used to serve the private party and then returned to the private room without changing them, which raised concerns about hygiene.
From the start, basic service expectations were not met. We never received water until we specifically requested it, and even then, only one cup was brought to our table of four. I eventually had to get up and go to the bar myself to retrieve three additional cups of water. When we asked for straws, the waiter brought back only one, and again, I had to return to the bar to get the rest.
The delays in receiving our food were also disappointing. After waiting 45 minutes, a larger party seated 15 minutes after us was already eating before we received our meals. The manager did come out to apologize for the wait and eventually comped an order of wings because it didn’t come out with the rest of the food. However, when our meals did arrive, the fries were slightly cold, adding to the dissatisfaction.
Throughout the evening, the waiter never apologized for the poor service, and the overall experience felt disorganized and frustrating. While the manager made an effort to address the delay, it wasn’t enough to outweigh the multiple service issues we encountered. This experience was disappointing and fell far below the standard I would expect.