- 整體 3
- 食物 3
- 服務 2
- 氛圍 4
While the food itself was pretty good, the outdoor rooftop setting quite nice, too, my big gripe with this restaurant was the requirement that patrons order and pay for their food on their smart phones!
While often these days restaurants arm the waiters/waitresses with I-Pads or other such devices to take orders and process payments, that technology has, to date, been managed by the wait staff. Here, the staff did virtually nothing except bring the food for which we, ourselves, put in the order.
My husband and I were put off by this very impersonal system, not to mention the difficulty it presented to us as technology-challenged "seniors." I did manage to complete the process of ordering and & then paying with "Apple Pay" (something I've never used before) - but it was NOT a pleasant experience.
As we left, I queried the hostess as to what happens if a guest does not have a smart phone. She was at a loss - literally shrugged her shoulders and then made the non-sensical response that one can use an Android phone in lieu of an IPhone (which, of course, is also a smart phone) . . . she probably did not even know what a flip phone is, the type of phone my husband still uses.
The manager, hearing that response, did walk over at that point and clarified that, in the event a patron lacked a smart phone, the staff did have an Ipad as an alternative for ordering/paying . . . . she didn't make clear whether the restaurant personnel would do the entries in, or if the guest was still expected to do all the work of ordering on the borrowed device.
We were also told that cash is not accepted. I can understand that a business might PREFER that the customers use their new system - but it rankles that the restaurant virtually guarantees that older people, less familiar with the new technology, will avoid dining in their establishment, no matter how pretty the rooftop deck or how tasty the food. Last time I checked, cash was still legal tender!