- 整體 2
- 食物 4
- 服務 2
- 氛圍 3
We dined here for Christmas dinner. The service was prompt and the food was good. Unfortunately we had an incident that not only ruined our Christmas Dinner but the rest of our evening.
A waitstaff member spilled Coke all over me ( my hair, face, backside, coat), our table and my husband’s face. The waitperson took off and didn’t acknowledge anything. The manager noticed the floor and then I had to tell them it was everywhere, including on us. He didn’t seem too upset.
We had to finish our meal with a sticky table (eventually they wiped it), and me being soaked with sticky Coke.
The manager did comp our appetizer and glaas of wine but this was not sufficient. Furthermore, he did not approach our table again and was not very apologetic. Our waitress did promise to speak with the manager , after I stressed that it ruined our night and I was sitting there sticky and wet, but we received no further compensation.
I do realize that accidents happen but it was the lack of empathy and acknowledgment of a night ruined by management that is a concern.
We really should have had our meal comped for the inconvenience and that I had to go home and shower…ending our Christmas night.
Due to management’s reaction to this event, I would not recommend nor go back.