- 整體 5
- 食物 2
- 服務 5
- 氛圍 5
I think this venue is absolutely incredible. The staff are excellent. The service is great. The decor is stunning. It's clear alot has gone into this place.
I was quite disappointed with the food to be honest. We had the salt and pepper tofu which was OK, the massaman lamb curry which was decent bit definitely lacked salt, the spicy tuna and salmon and avacado rolls which were normal, not far off M&S's ones. We also had a set menu which included some dumplings which were very tasty but the real let down was the salt and pepper beef, it was un edible because ot was so chewy and tough, it would not break down into smaller bits which then had to be spat back out into the plate. Had the quality of meat not been so poor, it would have been a tasty dish as the flavour was quite good. Just some constructive criticism fir the resruraunt is, use better quality meat, I don't think it's fair to pay £25 for a dish you spit out because you don't want to ingest as it can't be broken down.
The food was disappointing but the experience and service and quality of the resturaunt was outstanding.
I think I'll go back to give it another try and just try other dishes as the resturaunt itself is beautiful as was the attentiveness if the staff.
The Ivy Asia, Guildford已在2天前回覆Dear Inderjit,
Thank you for your detailed feedback. We’re delighted to hear that you found our venue, service, and staff outstanding, and we truly appreciate your kind words about the effort that has gone into creating a great dining experience.
We’re sorry to learn that some of the dishes did not meet your expectations, particularly the salt and pepper beef. Your comments about the quality of the meat and seasoning are valuable to us, and we will be reviewing them with our kitchen team to ensure improvements are made. We always strive to provide the best possible dining experience, and constructive feedback like yours helps us do just that.
We appreciate your willingness to return and try other dishes, and we look forward to welcoming you back for a much-improved experience.