- 整體 3
- 食物 5
- 服務 5
- 氛圍 4
I recently dined at Ivy Asia in Guildford and had a mixed experience. Upon entering, I was immediately captivated by the beautiful lighting and the stunning decorative Asian Japanese paintings that lined the walls. The ambiance was inviting, setting high expectations for our evening.
We were seated at a table for four, but right from the start, I felt a bit uncomfortable. The outside chair was awkwardly positioned, making the space feel somewhat cramped. Unfortunately, this slight squeeze detracted from the overall comfort of our meal.
The food, however, was a highlight of the evening. Each dish was delicious and beautifully presented, showcasing a range of flavors that genuinely tantalized the taste buds. That said, at £60 per person, totaling £240, I left feeling that the experience didn't quite justify the price tag. While we had a great time and enjoyed our meal, the value for money didn’t align with our expectations.
We ended up spending more than two hours at the restaurant, which allowed us to savor our food and chat, but unfortunately, our experience took a downside when it came to cleanliness. The toilets left much to be desired; they appeared unkempt, and it felt as though the dim lighting was trying to mask some of the dirt rather than enhance the atmosphere.
Overall, while I'd say I enjoyed my dining experience at Ivy Asia, I believe there are areas that need improvement, particularly regarding seating arrangements and cleanliness. I hope they take these feedback points into consideration, as the venue has tremendous potential with its lovely décor and delicious food.
The Ivy Asia, Guildford已在5天前回覆Dear Anju,
Thank you for taking the time to share your feedback about your recent visit to Ivy Asia, Guildford. We are delighted to hear that you were captivated by our ambiance and décor, and that you found the food to be a highlight of your evening.
We regret that certain aspects of your experience did not meet your expectations, particularly regarding the seating arrangements and cleanliness. We strive to ensure that every guest feels comfortable, and we are sorry to learn that the table layout detracted from your overall enjoyment.
Your comments about the cleanliness of the facilities are taken very seriously, and we will address these concerns with our team to ensure they are rectified promptly.
We hope to welcome you back soon to restore your faith in us.