- 整體 2
- 食物 3
- 服務 1
- 氛圍 2
The restaurant itself is beautiful and we had a lovely welcome. When we were seated, we were asked if we’d like some water - it never arrived. We waited 20 minutes for our waiter to arrive and then asked again what drinks we’d like and we ordered some beers and again water. Our beers took 10 minutes to arrive and our water didn’t arrive until half way through our meal. We were told our food would arrive as it was ready, which was fine, however sides arrived before main dishes and so this was not ideal as we’d ordered some noodles as a side and so these went cold by the time things to have them with arrived. The food when it arrived was nice but not incredible. We then decided we’d like some cocktails to finish our meal however, we chose what we’d like but after waiting a further 15 minutes for someone to come back to take our order we decided to go as didn’t want to wait an excessive time again for our drinks and so waited another 10 minutes before flagging down a waiter to ask for our bill, which had 2 waters on it and so had to be changed. We also found the music choice here weird, there was a dj playing club music which didn’t really fit the atmosphere of the restaurant for us. Overall, the food was good but the service was just not up to standard and so we probably wouldn’t visit again
The Ivy Asia, Mayfair已在1天前回覆Hi Lawrance,
Thank you for sharing your feedback with us and we’re sorry to hear that your experience wasn’t as expected. We would love to discuss this further with you so please can you get in touch with our Guest Relations team and we’ll get in touch with you.