- 整體 1
- 食物 4
- 服務 4
- 氛圍 5
A Disappointing Evening
On Saturday, my wife and I were looking forward to a special dining experience at The Ivy Asia. Upon arrival, we were welcomed and shown to our table. The atmosphere was vibrant, and the service started on a positive note, with our waiter providing a friendly and insightful overview of the menu. Opting for tapas-style starters, we were pleased with the prompt service, as all four dishes arrived together. The portion sizes were generous and the prawn toast and popcorn shrimp, were exceptional. Wanting to enjoy the meal at a comfortable pace, we requested a short break before our main course.
When the monkfish curry and black cod were served, they exceeded expectations – both dishes were delicious. However, as soon as we had finished, the dessert menu was placed in front of us. We chose the melt-in-the-middle chocolate pudding and once again requested a short pause.
Unfortunately, from the corner of our eye, we noticed the head waiter questioning our server about why there was no food on our table. Moments later, the dessert appeared—far sooner than requested. To make matters worse, the bill was presented immediately after, totaling £274 (which included a nice bottle of wine). Before we had a chance to properly finish our evening, the head waiter returned and politely asked us to vacate the table for the next booking. Whilst we understood the restaurant was busy, we found this request incredibly rude, especially at these price points. I politely asked if they could find us two seats at the bar so we could finish our evening. The head waiter replied with, "Let me see what I can do." He returned, stating that this was not possible and that we needed to leave. This completely soured the evening. At this level of dining, we expected to be treated as valued guests rather than an inconvenience. There are far better places to dine in Manchester which offers similar pricing but a world apart in customer service and overall experience.