- 整體 2
- 食物 2
- 服務 3
- 氛圍 5
I recently celebrated a birthday with friends at The Ivy, and unfortunately, our experience did not live up to the high expectations set by the restaurant's reputation.
We booked our table a few days in advance and informed the staff that it was a special occasion. We were seated promptly at 6:30 PM, and after ordering water and wine, we decided to start with a cheese soufflé. We requested bread from one waiter, but after waiting a while without receiving it, we asked another waiter for it instead.
When our main courses arrived, I was pleased with my fish, but my friend's turkey dish was very dry, making it difficult for her to enjoy. Just 1hour 15 minutes after we were seated, a gentleman approached our table at 7:45 PM and asked us to leave because they had more bookings. This was surprising, especially since we had only been at our table for an hour and fifteen minutes.
My friend expressed her concern about her uneaten, dry turkey dish, and we returned the plate. I explained to him that we hadn’t been there long, but he insisted we could move to the reception area if we wanted to continue our evening, perhaps ordering another drink. We reluctantly move. We didn't have dessert or any additional items which usually Resturant bring 🍰 with candles.
Upon reviewing the bill later, I noticed that although my friend's turkey dish, which she could not eat, and asked for it to be removed, we were still charged for it at first and only received a discount of £19.99. Additionally, we were charged twice for the bread, which we only had a single slice of.
Overall, this experience was not what we hoped for, especially for a birthday celebration. It's disappointing when a restaurant known for its ambiance and service does not deliver, particularly when accommodating special occasions. I hope they can address these issues for future guests.