- 整體 2
- 食物 2
- 服務 1
- 氛圍 3
Not great service, table booked for 7, got seated at 7.45 and no orders taken for another 30 mins, waiter less than interested or happy to be there, xmas snowmen drinks ordered for the girls but no snowmen on top, food cold, not the Ivy experience we expected for our Daughters graduation, definitely not worth the service charge, shame this Ivy doesnt live up to other Ivy experiences we’ve had around the country.
The Ivy Temple Row已在1天前回覆Hello Tony,
We sincerely apologise for the delays you experienced during your visit, as well as for the lack of service. This is not the level of service we strive for, and we completely understand your disappointment. We have followed up with your server regarding this.
We’re also sorry that the snowman drink did not meet expectations, unfortunately the lack of garnish has been out of our control and this should have been confirmed with your party when being ordered. Again, we shall also be following up on this.
We appreciate your feedback, as it helps us identify areas for improvement. We would love the opportunity to make it up to, your booking profile has been updated to ensure that you have much better experience should you return to The Ivy.
Many thanks,
The Ivy Temple Row