- 整體 3
- 食物 3
- 服務 2
- 氛圍 2
We chose this place as a second choice, since the known places we had in mind were already fully booked.
We wouldn´t say it has been totally disapointing, but some aspects need improvement.
Positive things: the food (a lot and very tasty); the location (close to Hyde Park Corner).
Negative things/things to improve: you cannot serve an afternoon tea at a luxury hotel (at least they call themselves that) if you use Twinings tea bags. Twining is a lovely brand, we have it at home for a reason, but when you book a tea at such a place, you expect something more exclusive. It is not so difficult to have tea leaves from a quality shop (Harrods is near by, for instance) and make a proper afternoon tea.
The room is not so suitable for afternoon tea. Actually it is the lounge of the hotel and there are guests there coming and going, sitting, chatting, laughing. I think, mixing those two functions in one doesn´t work very well. The music was quite loud and specially AWFUL.
The service needs also a bit of improvement. The waiters are like a comet that disappears when you wanna see it, and appears when you have already forgotten that it exists.
Fact: Not terrible, but I am sure you can get a better afternoon experience almost everywhere else. We had the impression that this service is not a priority for the management of the hotel and therefore they don´t make an effort. But they could turn the place in a reference for that with some improvements.