- 整體 3
- 食物 4
- 服務 2
- 氛圍 2
After arriving at the restaurant we were shown a small table for 8, one side with a bench type seat which no way would fit 4 people on, so I had to ask for another chair.
Ordered drinks, all food, then food and 2 of us were gluten free and I had also put that in my booking when I was called up to confirm.
One dinner arrived fine and I asked if the crazy was all gluten free to which the server didn’t know, my dinner sat infront of me for over 10 mins getting cold. To which the gravy was gluten free. The other gf dinner arrived with a Yorkshire pudding on the plate, when I reminded them it was suppose to be gf, the server suggested that you can just take off the Yorkshire pudding. I was so shocked as allergies and intolerances should never be handled in such a careless way.
We had booked this table over a year ago, yes the food flavours were nice, but the experience and service was shocking!
I don’t expect to go to any restaurant and fear that the food is not taken seriously when I have a sever intolerance.
Even when I said to the server, that’s not how it should be treated she just said “yeah yeah” over and over, no apology, nothing! I was utterly disappointed and outraged and felt unsafe if any of the food was even gf after that!
I urge the staff to have more training around allergies and intolerances, maybe even with a sticker to remind servers as they deliver to the tables. Although a good server would remember their allergy clientele.
I’m utterly disappointed as this was for my son’s birthday whilst he was home from university.
We recommended it to our friends and honestly speaking we go to many high end restaurants as well as local restaurants and this was some of the poorest service I’ve ever had especially at this price point. Our pizza express has more attention to detail than what we had today :(