- 整體 1
- 食物 3
- 服務 1
- 氛圍 5
On Jan 4th, I made a reservation for a party of 10 for an afternoon tea which took place on Sat, Jan 11. On Jan 9th, I called to update my reservation to 15 people but host said she was only able to accommodate 13 people which I accepted. Shortly after, I received an email notification of the change in reservation. Despite all of those efforts, the preparation for this party of 13 was so unacceptable and inadequate. I had high expectations but quite disappointed and this view was shared amongst all of my guests.
Due to the amount of people in our party, we had to sit on high chairs with marble top tables. I knew this coming in because the host had informed me about it during the reservation process.
Everything was fine up until the time for us to select from the Prix Fixe Afternoon Tea Menu. Three of the teas from the menu were unavailable to be selected from because they ran out and there was only one waitress to take orders from all of us. The waitress, however, didn’t make notes of who was ordering what, so the distribution of the tea was in such chaos because the other servers were not made aware of our selections. They came out and asked us who was ordering what. Who has the Imperial Earl Grey, Chamomile, and so on.
Additionally, the reservation was for 13 people, however, they didn’t have enough tea pots for all 13 of us!!!! There were 6 tea pots, and 7 other teas were placed in what looked like coffee serving carafes but I was glad that they were double walled to keep the tea warm. At first I thought they placed hot water on the table for refills which they should never do, so I asked the waitress, she said they were running out of tea pots so they had to put it in there. Shouldn’t they had informed us in the beginning that they were low on teapots so we are aware and don’t order them? I am very very sad and disappointed , perhaps, feel insulted that it didn’t live up to the brand, Jose Andres.
There are characters limits otherwise I would go on.