- 整體 1
- 食物 1
- 服務 1
- 氛圍 2
I was aghast how awful this experience was. I have dined here before at least 6x. While the culinary experience never was 5☆, the ambiance and outdoor lake views compensated equalling a nice evening. Our Valentines date was to begin with a reservation for 2 at 1930. (I had called and spoke with staff 2x and was ensured a table near a window, not near aisles/ BR/ service area.) Upon arriving, we were told they were running late on res. Times. Eh- I get it, it's Valentines Day. So I went to get my love and I a glass of wine. IT TOOK 25 MINUTES. There was 1 bartender for THE ENTIRE RESTAURANT. She was doing the 8 top bar guests, the crowd, AND THE SERVICE BAR. WHILE she was upbeat and kind, that is the worst idea of staffing on a holiday EVER. While sipping wine we patiently waited, and waited. For ANOTHER 40 MINUTES FOR OUR TABLE. Well, after 50 minutes they called us up and our table-& it WAS IN THE MIDDLE OF THE DINING AREA IN AN AISLE. I asked to wait to be seated with the criteria they stated they'd accommodate, acknowledging this would take more time... but this was what we requested weeks ago. (After waiting this long, heck, I why settle... it was like they had NO awareness of any prior discussed / documented preferences. I'd obvioysly wait more for what I requested.) Finally we are seated at 2040. The waitress took 10 minutes to arrive. (I get it, busy on Valentines Day... she needs a lil time..) The mussels WE'RE AWFUL. 4 we ate, 8 we just couldn't bear. Again, not the servers fault. Upon finally ordering 25 mins later, we received our blueberry bread roll, gold patty cake butter (?) And cinnamon Lob bisque wtfff. My Lobster tail came out brown crispy. Literally was a Rock lobster. Worst food I HAVE EVER BEEN PRESENTED WITH IN MY LIFE. I CAN'T BELIEVE it. Untrained Chef and kitchen crew critically subpar. DO NOT GO IN WINTER/FALL. SUMMER maybe bc of lake views..only for a wine and app. SO UTTERLY DISAPOINTED. PLACE SURE HAS DETERIORATED.