- 整體 1
- 食物 3
- 服務 3
- 氛圍 3
We had a very unfortunate experience at The Parakeet on Saturday night. I had booked this months ago as a treat for my partner's birthday which was on Saturday. We booked a babysit as it was a special occassion and we rarely get to go out now we've got kids. We were really enjoying our meal when, just as we started our main course, the lights went out and there was a power cut. The dining room filled with smoke as the extractor fan wasn't working. We continued to eat in the dark using our phone torches to see our food (our candle had gone out). Eventually, after about 15 minutes the manager asked us to evacuate the restaurant so we went onto the street with our drinks and waited to find out what was happening. A waiter came over with the card machine and asked us to pay for what we'd had which we did. It came to £157.50 which is a lot of money. He didn't reduce the bill at all and included service even though we ate our mains in the dark in a smokey room with no music and drank our wine on the pavement. Most other tables had just run off without paying. We spoke to the manager who said he would get in touch with us but so far we've not heard anything. Complete with our babysitter costs we've spent £220 on the evening which turned out to be a disaster. I have a friend who owns a similar restaurant and she was very shocked. She said at her restaurant no one would have been asked to pay and they would've apologised profusely. We paid the whole bill including service and have heard nothing.