OT
OpenTable食客
Minneapolis5則評論
- 整體 2
- 食物 4
- 服務 1
- 氛圍 3
Thankfully the pizza was good but the overall experience was horrible.
We went for the pre-fixed NYE menu and the host was acting like there was nothing pre-fixed/arranged, and kept asking us about drinks/items that were not included, and wasn’t automatically giving us what was included, even as we kept referring to the pre-fixed menu card on the table (we was just confused the whole time). Then he was pre-occupied with take-away/delivery service and not attentive, at-all, to the dinning-in guest. Wait time was unacceptable. He even left the restaurant and disappeared for a good 15+ minutes leaving all the fine-in guest unsure what was going on. We ended up leaving as soon as the first course was done; we never got to dessert or after dinner drinks.
But again, the pizza itself was yum… so if you want to try it, order in advance and pick it up for take-away.
The Pizza Room - Poplar已於2023年1月2日回覆Hi there,
Thank you for bringing this matter to our attention.
We are really sorry to hear about your poor experience in our restaurant. This is definitely not the way we want our customers to feel when they leave.
This is a real shame and although we try to get it right every time sometimes, we do unfortunately get it wrong. Please, would you be kind enough to contact us directly at customerservice@thepizzaroom.co.uk so that we can discuss this further?
Many thanks,
The Pizza Room