- 整體 3
- 食物 2
- 服務 5
- 氛圍 5
We stayed at Salish last year for our anniversary and had an amazing experience and incredible meals, so it was an easy decision to return for our 5th anniversary this year. ,We had a reservation for dinner at the restaurant and ordered the same dish we had last year because it was so delicious and memorable. The Service was outstanding-- our server was detail-oriented, kind, professional, and accommodating. We ordered the clams as an appetizer, which was delicious. The harissa sauce was so good with just a touch of spiciness. The main course, however, was incredibly disappointing. It was not the same delicious meal we had enjoyed the year before, even though we ordered the same item- the filet mignon for 2 at $175. This price was well worth it--LAST YEAR. This year, the steak was tender, but the sauce was bland and flavorless. The brussels sprouts that we ordered again were not the same recipe as last year. They were delectable last year, but this year, they were coated with a creamy vinaigrette, which was very odd and not appetizing at all. The mashed potatoes were okay.
Sadly, we had the same disappointing experience at breakfast this year. I'm not sure if there is a new chef or just a new menu, but we are so sad that the quality has declined so much, especially since we thought we had found our special place so close to home.
The Restaurant at Salish Lodge & Spa已在2天前回覆Dear Sarah,
Thank you for taking the time to leave us with your feedback. We appreciate you! Happy Anniversary! We are honored that you chose to celebrate your special day with us. We are sorry to learn that you were disappointed with your experience this year. We pride ourselves on delivering exceptional service, but also on our commitment to making improvements when we don't get it right the first time. Our Director of Food and Beverage, Tristan Chalker, would love to hear more about your concerns, would you be willing to continue the conversation through email? We hope you will give us another opportunity to gain your trust again and show you the outstanding service we normally provide.
With Appreciation,
The Salish Lodge & Spa Team