The Rise Restaurant

The Rise Restaurant 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. GB

   GrahamB

   London1則評論

   5.0

   在4天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   This is the third time this year, having afternoon tea at The Grand Hotel, that is a recommendation in itself. Excellent quality fine dining style afternoon tea, generous amount, well balanced, unlimited tea or coffee of any style. Lovely surroundings, relaxed and unhurried, we spent over two hours there, well informed and attentive staff, menu changes according to and relevant to the season.
   

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   The Rise Restaurant已在1天前回覆

   Good Evening Graham, Thank you very much for your review and your continued support. We thank you for returning to The Grand and The Rise three times this year for Afternoon Tea. With regular menu changes with the seasons, it gives you an opportunity to experience all that our Pastry chefs have to offer. We very much appreciate the kind words in regards to the style, surroundings, service and our wonderful staff. We look forward to welcoming you back to The Rise in the future. Kind regards, Chris Pickard Restaurant Manager
   

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2. P

   Paul

   Yorkshire1則評論

   5.0

   在2025年4月7日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Excellent service and experience, our second visit in 12 months, so we clearly think they're doing a good job
   

   The Rise Restaurant已在1天前回覆

   Good Evening Paul, Thank you for your lovely review and thank you for returning to The Grand and in particular The Rise. We are glad you thoroughly enjoy the service and overall experience. We look forward to welcoming you back in the not to distant future. Kind regards, Chris Pickard Restaurant Manager
   

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3. L

   Lauren

   Newcastle3則評論

   5.0

   在2025年4月5日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Amazing food and service in a great relaxed atmosphere. Will most certainly be back for afternoon tea!
   

   The Rise Restaurant已在1天前回覆

   Good Evening Lauren, Thank you very much for your lovely review. We're glad you enjoyed the food, the service and atmosphere at the Afternoon Tea. We look forward to welcoming you back at The Grand. Kind regards, Chris Pickard Restaurant Manager
   

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4. R

   Rowena

   Edinburgh1則評論

   5.0

   在2025年4月4日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Lovely food, really friendly staff, would definitely go again
   

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   The Rise Restaurant已在1天前回覆

   Good Evening Rowena, Thank you very much for your kinds comments towards our staff and our food. These have all been passed on to our teams. We look forward to welcoming you back at The Rise. Kind regards, Chris Pickard Restaurant Manager
   

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5. A

   Amanda

   Yorkshire4則評論

   4.0

   在2025年4月4日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 4

   Overall a nice afternoon tea experience. Food was well presented and tasty and the tea was constantly refreshed. On arrival we told the restaurant reception we had a gift voucher and she asked us to email it to them as soon as we were seated but offered no WiFi for this. She then showed us to a table at the end of a long row despite a nice window seat being available. When I asked if we could sit there I felt the response was hesitant/reluctant. Is this because we had a voucher which my sister had bought the August before? Once seated our waitress came over and when she realised we were emailing the voucher across asked if she could also have the code as she needed it. We explained we were emailing it but she said she needed it too. I have never known such a fuss when reimbursing a voucher and certainly not what I expect from a 5* hotel. After this the service was good and the food was nice although we did feel some of the staff in the restaurant weren’t presented as smartly as they should have been. Overall a nice afternoon tea but not any better than other afternoon teas in York. Not a 5* experience in our opinion.
   

   The Rise Restaurant已在1天前回覆

   Good Afternoon Amanda, Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed the food, presentation and tea service during your time with us. However, I am very sorry to hear that elements of your visit did not reach out usual high standards we aim to deliver. We appreciate you highlighting the issue surrounding the gift voucher process and I have spoken with our team to ensure this is a much smoother process in future which will not impact our guests. This process should have been handled much smoother and we are sorry this affected your overall impression. Thank you once again for bringing these areas to our attention and we hope to welcome you back again in the future. Kind regards, Chris Pickard Restaurant Manager
   

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6. J

   John

   Yorkshire1則評論

   5.0

   在2025年3月31日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   I was given a voucher for dinner at the Rise as a retirement gift. My wife and I had an absolutely wonderful evening. High class surroundings, but relaxed and comfortable. The service was excellent, attentive and friendly. I can totally recommend the chicken liver pâté, and our beef wellington was just scrummy. Thank you to all the staff.
   

   The Rise Restaurant已在1天前回覆

   Good Afternoon John, Thank you for sharing your wonderful experience with us. We are so glad you enjoy your time in The Rise and in particular the Chicken Liver Parfait and our Grand Beef Wellington. We will ensure to pass on your lovely comments about our team to them. We thank you for sharing your retirement celebration with us and look forward to welcoming you back in the future. Kind regards, Chris Pickard Restaurant Manager
   

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7. C

   Chris

   Yorkshire2則評論

   5.0

   在2025年3月31日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 4
   4. 氛圍 4

   The food was delicious,fortunately we were able to take a doggy bag with us as there was more than we could manage. I particularly enjoyed the lapsang souchong. It was beautifully presented and each item a lovely bite of flavour.
   

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   The Rise Restaurant已在1天前回覆

   Good Afternoon Chris, Thank you for your very kind comments in regards to our Afternoon Tea. We are so glad you enjoyed each item on the Afternoon Tea stand and also our Lapsang Souchong. Our 'doggy bags' are very popular with many guests choosing to enjoy the rest of their Afternoon Tea at home for an evening snack. We look forward to welcoming you back to The Rise in the future. Kind regards, Chris Pickard Restaurant Manager
   

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8. T

   Tilly

   Yorkshire10則評論

   4.0

   在2025年3月30日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 2
   4. 氛圍 4

   Lovely Mother’s Day afternoon tea, the food and atmosphere both lovely. Unfortunately what let it down was the service. There were plenty of staff but very difficult to make eye contact or get served. Once drinks had been ordered they were sat on the bar for quite some time.
   

   The Rise Restaurant已在1天前回覆

   Goof Afternoon Tilly, Thank you for taking the time to share your feedback with us. We're so glad to hear that you enjoyed the food and atmosphere, especially on such a special day as Mother's Day. We sincerely apologize for the concerns you have raised about the level of service you experienced. This is not the level of attention we aim to provide, and I have addressed this with the team to ensure this does not happen again. We very much appreciate you bringing this to our attention and we hope to see you again soon, to provide the high level of service we thrive to deliver. Kind regards Chris Pickard Restaurant Manager
   

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9. J

   Jamie

   Yorkshire1則評論

   5.0

   在2025年3月30日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 4

   Helpful, friendly staff greeted us and made us feel welcome. A beautifully presented afternoon tea, and glass of Champagne made for a successful Mother’s Day.
   

   The Rise Restaurant已在1天前回覆

   Good Afternoon Jamie, Thank you for your kind comments about our Mother's Day Afternoon Tea and we are so glad you enjoyed your time with us. Thank you for choosing The Rise to spend your Mother's Day and we hope to see you back again soon. Kind regards Chris Pickard Restaurant Manager
   

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10. A

    Alison VIP

    London11則評論

    5.0

    在2025年3月26日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 5
    4. 氛圍 4

    Delicious food, efficiently and quickly served as we were on our way to the theatre would highly recommend
    

    The Rise Restaurant已在1天前回覆

    Good Afternoon Alison, Thank you very much for your kind words, we are so pleased you enjoyed your time in the Rise on your way to the Theatre. We very much appreciate your feedback and look forward to welcoming you back soon. Kind regards Chris Pickard Restaurant Manager
    

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