- 整體 2
- 食物 3
- 服務 1
- 氛圍 5
We went for the afternoon tea up on the terrace. The place was set up really cute and the decorations and presentation were great. However, the food was just OK, and service was not good. Nothing was explained to us as it was dropped off. Our server didn’t know the answers to any of our questions and had to send over someone else to explain nearly everything. That being said, we hardly saw our server. She did not check on us, we had to wave her over if we needed something. I was going to order a glass of wine or champagne, but it was so hard to get the server over there, that I just didn’t. I’m surprised, because usually servers are trying to upsell so they can make more money. Then, as we received our check, we noticed there is a 25% gratuity added to the check. The service was definitely not worth 25%. Not even 20%. So now I can tell why the servers were attentive, because they knew they were making money anyway. We sat there for an hour and our server made $60 on us. And she had multiple other tables. That’s more than a nurse makes in an hour. Kind of wild. Definitely overpriced at $120 a person plus tax and 25% gratuity. Will not be recommending this afternoon tea experience to others. Definitely not up to the standards that I am used to while dining at the Ritz.