- 整體 3
- 食物 5
- 服務 2
- 氛圍 1
Restaurant Review
⭐️⭐️⭐️
We arrived on a Friday evening at 6:45 pm and unfortunately, our experience was far from what we expected. Our main courses didn’t arrive until after 8 pm, which was disappointing. The waiter assigned to us was in training, with a trainer assisting, but the service still fell short. The waiter was missing in action for most of the night, and I had to ask other staff to locate him—twice.
To make matters worse, the trainer asked if the trainee had inquired about allergies, which he hadn’t. This was concerning, as attention to such details is crucial.
We’ve dined here before, and our previous visit was fantastic, with quick service and a phenomenal waitress. Unfortunately, last night was a definite letdown. One of the items I ordered never showed. The extra napkin requests never appeared until I had to flag someone down. There were a number of issues. Additionally, the noise level was insane
The only saving grace was the quality of the food, which was excellent—hence the 3-star rating.
For a $350 bill, we expected much better service.
To make things worse, I informed the restaurant about our anniversary when making the reservation. Most establishments would acknowledge this with a small complimentary dessert or celebratory toast. Instead, we only received a Ruxton card, which felt impersonal and underwhelming.
It was extremely busy and loud, and the waitstaff seemed overwhelmed. A suggestion: assigning waiters to specific sections per row instead of having them scattered all over the place could help improve the efficiency and quality of service.
I hope this feedback helps the restaurant address these issues because the potential for a great experience is clearly there.