The Study at Dean’s

The Study at Dean’s 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. V

   Val VIP

   Dallas2則評論

   3.0

   在2025年4月12日用過餐

   1. 整體 3
   2. 食物 5
   3. 服務 3
   4. 氛圍 5

   Had reservations at Deans Study for 715pm. Hostess said very busy and to wait at bar. 30min later still not seated. Finally taken to Deans Study and only one other couple sitting at bar. Very poor service by hostess.
   

   The Study at Dean’s已於2025年4月15日​回覆

   Hi Val, Thank you for sharing your feedback. I sincerely apologize for your experience during your recent visit to Dean’s Study. I regret that there was a delay in seating you despite having a reservation, and I understand how frustrating that must have been. I also take your comments about the service provided by our hostess very seriously. Your feedback highlights areas where we need to improve, and I assure you we will address them promptly. If you’re open to it, I’d like the opportunity to make this right. Please feel free to reach out to me directly so we can discuss your experience further. We would love the chance to welcome you back and provide the exceptional service and ambiance you deserve. Sincerely, Don Thompson, General Manager
   

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2. A

   Antonio VIP

   San Antonio26則評論

   4.0

   在2025年3月30日用過餐

   1. 整體 4
   2. 食物 2
   3. 服務 5
   4. 氛圍 4

   The place is nice, great service and fun drinks. Food is just terrible. They have an amazing kitchen next door. They can do better. No food would be better. We ordered the three different bites and all were NO BUENO. The cones and cookie were just too sweet. Killed the main protein flavor.
   

   • 

   The Study at Dean’s已於2025年3月30日​回覆

   Hello Antonio, Thank you for your feedback! We’re thrilled to hear you enjoyed the service and drinks. We’re also sorry to hear that the lite bites didn’t meet your expectations. We take all feedback seriously and will certainly review the flavors and balance of the bites to ensure they complement the experience better. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide a better impression next time. Humbly, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
   

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3. D

   Dennis

   塔斯馬尼亞州12則評論

   5.0

   在2025年3月28日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   What a great hidden gem this is! They have an outstanding array of liquors and signature drinks. Jordan, the bartender, was phenomenal. Not only was he personable, but he mixes a mean cocktail (a necessity before dinner). We’ll definitely be back.
   

   The Study at Dean’s已於2025年4月1日​回覆

   Thanks for the feedback! We're thrilled to hear that you had a great experience at The Study and will be sure to share with our entire team! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
   

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4. OT

   OpenTable食客 VIP

   Chicago2則評論

   4.0

   在2025年3月22日用過餐

   1. 整體 4
   2. 食物 5
   3. 服務 4
   4. 氛圍 4

   Went in with a an early reservation to celebrate my birthday and a couple without a reservation came in to take engagement photos around the space with a photographer. They used flash inside and spent an hour after stating they’d be there for a few quick photos. This did ruin the experience of enjoying a nice cocktail considering the policy of reservation only and price point. Food and drinks were delicious but was not appreciative that staff never approached them after the first 30 minutes to explain that they were disrupting other paying patrons’ experience.
   

   The Study at Dean’s已於2025年3月28日​回覆

   Hello, Thanks for visiting us at The Study at Dean's. I'm sincerely sorry we fell short of your (and our) expectations and for the inconvenience caused by the unexpected photoshoot. I make no excuses, just a heartfelt apology and a plea to make it right. Would you be able to provide your reservation details so we can coach the correct staff? I've shared your feedback with our Leadership team, as we're committed to ensuring all guests have the special, uninterrupted experience they deserve. I'd love the opportunity to make this right—please feel free to reach me via email, phone, or by responding here. Humbly, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
   

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5. OT

   OpenTable食客

   巴伐利亚1則評論

   5.0

   在2025年3月16日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Was a great environment and good drinks. Would 9/10 recommend.
   

   The Study at Dean’s已於2025年3月18日​回覆

   Thanks for the feedback! We're thrilled to hear that you had a great experience at The Study and will be sure to share with our entire team! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
   

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6. V

   Vannessa

   Austin1則評論

   5.0

   在2025年2月7日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   It was amazing! Service was absolutely spectacular!
   

   The Study at Dean’s已於2025年2月21日​回覆

   Thanks for the feedback! We're thrilled to hear that you had a great experience at The Study and will be sure to share with our entire team! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
   

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7. c

   chris

   Las Vegas1則評論

   5.0

   在2025年1月31日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 3
   4. 氛圍 5

   Food was fantastic! Ambience was perfect. Staff up front were really great, servers were lagging hard during the meal.
   

   The Study at Dean’s已於2025年2月5日​回覆

   Thanks for the feedback! We're thrilled to hear that you had a great experience at The Study and that the food, ambiance, and front-of-house team made an impression. We truly appreciate your honesty about the service, and we’ll be sure to share your comments with our team to help improve our service moving forward. Please ask for me on your next visit, as I'd love to meet you in person! Thank you again, and I hope you have a wonderful day. Sincerely, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
   

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8. J

   Jason

   Central Texas2則評論

   5.0

   在2025年1月26日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Bartenders were fantastic. They explained each drink and their presentation when making the drinks was perfect.
   

   • 

   The Study at Dean’s已於2025年1月27日​回覆

   Thanks for the feedback! We're thrilled to hear that you had a great experience at The Study and will be sure to share with our entire team! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
   

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9. M

   Mark

   San Antonio2則評論

   3.0

   在2025年1月26日用過餐

   1. 整體 3
   2. 食物 1
   3. 服務 5
   4. 氛圍 3

   This is not a speakeasy. It’s a high end bar. The drinks are ok, not great. The service was excellent. The options for appetizers is so sad and limited. Chips and onion dip or fish is not the best options to impress anyone that you’re with. Had higher expectations and was dissatisfied with the experience. Won’t be going back.
   

   The Study at Dean’s已於2025年1月27日​回覆

   Thanks for the review, Mark! We're glad to hear that you enjoyed our service at The Study at Dean’s. However, we're sorry to hear that our offerings didn't meet your expectations. I make no excuses, just a heartfelt apology and plea to make it right. I've shared your feedback with our entire Leadership team to address, as we're committed to improving so as not to negatively affect anyone else in this way. I'd love to make this right for you, if you would kindly give me an opportunity to. You may reach me via email, phone, or response to this message. Thank you again and I hope you have a wonderful day. Humbly, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
   

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10. L

    Lilane VIP

    San Antonio16則評論

    5.0

    在2025年1月12日用過餐

    1. 整體 5
    2. 食物 5
    3. 服務 5
    4. 氛圍 5

    Loved the experience...the ambience of the bar to begin with, the cocktail menu and the delicious cocktails themselves. We will definitely be back!
    

    The Study at Dean’s已於2025年1月14日​回覆

    Hello Lilane, We're thrilled to hear that you had a wonderful time at The Study at Dean's! It's fantastic to know that you enjoyed our cocktail menu and cocktails. We always strive to provide an exceptional experience, so your high ratings for our food and service are truly appreciated. We're also glad that you're planning to return. We can't wait to welcome you back soon. Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Don Thompson, General Manager Dean's Steak & Seafood, The Bar at Dean's, The Study
    

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