- 整體 1
- 食物 1
- 服務 1
- 氛圍 1
I recently had high hopes for an evening at The Liberty Vault, having booked a reservation in advance and confirming it for after work. Upon arrival, I was immediately struck by attention to detail in the decor, which truly captures the building’s history. As someone in banking, I appreciated the atmosphere and was looking forward to a memorable dining experience.
However, after being seated in the lounge area and given menus, the experience took an unfortunate turn. Despite waiting for over 20 minutes, we were not greeted by a server or offered any service. Disappointed, my friend and I eventually decided to leave and dine elsewhere downtown.
While the decor and setting are impressive, the lack of service was disheartening. I hope this feedback encourages improvements in service, as the restaurant has a huge amount of potential. For now, however, I would recommend other nearby establishments where attentive service can be expected along with a quality dining experience.
The Vault at The Liberty Trust已於2024年10月31日回覆Thank you for taking the time to provide this review about your experience. On behalf of our entire team, we sincerely apologize for missing the mark on your visit. We strive to create an environment where every guest feels attended to, and so it is disappointing to hear that your experience was impacted by the delay in service. Your feedback is much appreciated as it helps us maintain our commitment to providing a memorable dining experience for guests in Downtown Roanoke. We do hope you will give us another chance to better serve you in the near future.