- 整體 2
- 食物 4
- 服務 1
- 氛圍 3
Great food, disappointing service from the FOH lady at the restaurant upstairs. Despite having a reservation, my friend (visiting from overseas) was told upon being seated that the table was only available for an hour. After finishing our meal, the same person asked if we wanted another drink. When I requested the dessert menu, she responded that there likely wasn’t enough time, even though the 5 tables in the section behind us were empty.
After asking her to check, she reluctantly brought the menus but made it clear through her attitude and demeanor that she didn’t want us to stay. This soured the experience, so we opted to request the bill and refused to pay the service charge. The manager, who had been polite and helpful earlier, listened to our concerns, removed the charge, and explained that the tables would soon be occupied (though they remained empty when we left 10 minutes later). Ironically, we could have ordered and finished desserts in the time it took to address the issue.
A poor experience from a restaurant I’d only ever had positive feedback for previously. Given the expense of the meal, this is hardly the expectation one would have. Shocking.