- 整體 2
- 食物 2
- 服務 1
- 氛圍 4
We were really excited to visit The Wednesday Room to celebrate a birthday, especially given our past experiences with great food and service. Unfortunately, this time was a different story. We arrived and waited at the door for 10 minutes without anyone acknowledging us. Eventually, we were sat at a random table and left to wait for dinner—no explanation, no communication. Almost an hour after our reservation time, we were finally taken down to the dining area.
Our server seemed a bit overwhelmed, but since we’re all in the industry, we tried to be understanding. One guest ordered the Beef and Broccoli with sushi rice, but when the dish arrived, there was no sushi rice. Another guest ordered the Ribeye with the toppings on the side, which were also missing. When we asked the server, she seemed flustered and told us we could read the menu ourselves because the items weren’t actually supposed to come with the dishes (even though they clearly were).
We asked to speak to a supervisor, and when she arrived 15 minutes later, she was less than helpful. Instead of addressing the issue, she backed up the server, claiming she needed to support her staff, even though our dishes were incomplete. By the end of the night, they comped a round of drinks and gave us a discount on the bill, but the way the situation was handled was disappointing. It didn’t need to escalate this way, and we left feeling unsatisfied.
Other notable disappointments:
* We sat for 45 minutes with no one filling our water glasses.
* We were never asked if we wanted a second drink, leaving our glasses empty all night.
Overall, the food was pretty good once everything arrived, ambiance was great, and the company was great. Might try again for a different service experience.