- 整體 1
- 食物 3
- 服務 1
- 氛圍 1
My girlfriends and I have been doing Igloo date nights since 2022. We came across the Wine Cave last year & loved the location. It just worked out great for everyone! Last year we had an amazing time, we had Michelle and I believe Melissa last year! They were amazing and beyond accommodating! So as you can imagine we were beyond excited to schedule this years igloo! The evening started out great, food, music, wine and girl talk. What more could you ask for on a girls night out. Michelle was our waiter and started out AMAZING, the igloos are small and hard to walk around in, one of the girls accidentally knocked over a ceramic vase of fake flowers, it broke! We picked up the vase and put it on one of the heaters! Michelle came in and noticed the vase, we did apologize and she even stated herself, “I didn’t see anything” laughing with us. That’s when the atmosphere of the entire night changed. After receiving our checks, she came back explaining she had bad news and that we were to pay $25 fee for braking a $12.99 vase from Marshalls. We questioned how we were being charged pretty much double for a vase. She asked if we wanted to speak with a manager, we declined and paid the $25 fee! That was the last time we saw Michelle, she decided to send Melissa out after her, I’m assuming the “chef” and the woman at the bar stood there talking about us while we were standing right there. We then asked Melissa to speak with a manager and were told there wasn’t one in today??? Really??? I asked who was in charge for the evening and she said “uhh the chef”. ??? We will not be back, I’m not sure how accidentally breaking something turned into the disrespect that we received for the remainder of our evening.