- 整體 4
- 食物 4
- 服務 3
- 氛圍 3
The WAGYU BEEF & BACON JAM BURGER off the special Holiday Menu was tasty.
Atmosphere always nice; I like it and the food better than the similar options in TMF (e.g. Yard House, Reservoir, etc.).
Service seemed unusually slow especially since they weren’t busy. Seemed like more of a kitchen issue than a server issue—you can’t bring out what isn’t there! But it was acknowledged and the desserts were comp’d without asking (or really needing)! But thanks!
I say it often, but how are these handheld payment devices more efficient than the “manual” way we’ve done it for years? The even stranger thing with TL’s implementation is they use a “hybrid” method where they also bring a printed bill followed by the handheld. Figure that one out? Then to get a printed receipt it’s yet another wasted trip required by the server.
At least our server, unlike others, was smart enough to not hover over us staring as we navigated the device. But she did stand with her back to us the entire time when I’m sure she could have used that time more efficiently… like by going to check on other folks food / needs?
Also, no fault of Thirsty Lion, but the parking / validation process is equally less efficient than the “tried and true methods”. You have to scan a credit card to get in the garage, then in the restaurant you scan a QR code for parking.com that, even though you already have a card on file with them, it makes you manually rekey your card information. Make sure you don’t wait to do that from the garage especially if you’re on a lower level as your connection may be lacking like mine was!
Is it a “given” that everyone always carries a credit card and phone with them at all times (and the battery isn’t dead)? Guess I’m glad I do… or at least did.
These are two prime examples where technology complicates what used to be a fast and efficient process. Or at least puts more of the onus on the customer.