- 整體 3
- 食物 5
- 服務 2
- 氛圍 5
I love Tiki-Tatsuya, and this was probably my 4th time going there. The ambiance is a cool retro travel agency meets island tiki vibe. It's pretty cool. The drinks are great, and the food is good too. I recommend the Pu-Pu platter. I have had some fantastic experiences sitting at the bar just nerding out on different rums with the bartenders. Service at tables can be hit or miss.
This past time, we had great dinner and drinks, but had a not so great experience, which has really changed my perception of this place. We opted to get one of the tiki mugs advertised on their menu for $30, so we could give it to my little daughter. They brought the tiki mug and the check. I noticed the check was much higher than anticipated. Looking through it, they decided to - without any warning - overcharge us for the tiki mug at a price of $75. $75 for a ceramic tiki mug. We asked why this was suddenly so expensive when the menu clearly states $30, and they told us about it being a limited edition. I asked to remove it and they pushed back, had their manager come over and re-explain. After much deliberation, we finally got it removed, and sent their tiki mug back. This whole thing left a really sour impression on someone that loves to go to the place. I felt had I not noticed, I would have been bamboozled with a bait-and-switch.
Look, I love the food and cocktails, but as a loyal customer, this is not cool. After this, I am not sure if I really want to come back here again.
Tiki Tatsu-ya已在1天前回覆Hi Neil. Thank you for the review! We're thrilled you enjoy our drinks and food at Tiki Tatsu-Ya. We're deeply apologetic about the misunderstanding with the mug. We hope you'll give us the opportunity to serve you again soon.
Cheers,
Matt and Tiki Tatsu-Ya team