- 整體 1
- 食物 4
- 服務 2
- 氛圍 3
It’s such a shame, as the food is good (when it comes) and the staff are doing the best with the hand they’ve been dealt with. We have an annual car meet which is great fun and brings a unique collection of cars for all to see to the camp. As a group we booked well in advance and whilst we all weren’t eating at the same time, the kitchen had advanced notice of the numbers and timings. To cut to the chase it was over and hour and half from ordering to receiving our food. It had been a long day and we were all hungry, so after the third chaser I spoke to the manager directly to find out why our wait was so long. The response was take aways had been busy as had the walk ins. My response, which at the point of being very hangry, was to politely ask why we were deprioritised vs those who hadn’t made prior arrangements to get fed within an acceptable time period. I don’t work in catering, but it’s common sense that if you can’t accommodate the prebooked servings, you shouldn’t be taking walk ins or handling take aways - the response was they agreed and it’s something that’s been pointed out to the owners and they are hoping ‘the system’ changed. I feel really sorry for the staff, they do their best and are clearly being let down by the owners - the food is nice when it comes, but at that point I was passed caring. Very disappointing and had it not been for a member of the group paying for the table, I would have escalated to get money off or a significant discount. Please get your priorities sorted and help your staff to deliver better results at TJ’s.